What do I do if I am having issues with SYNC®* 4A or SYNC 4 Navigation?

If you are having problems with your SYNC 4A or SYNC 4 Navigation, ensure your subscription status is active, your modem is activated, and vehicle connectivity settings are enabled.

To address your navigation issues: 

  1. Ensure your subscription is active.
    1. Open a new tab and log in to your Ford Account.
    2. Select Connected Services in the "Quick Links" section to see your subscription information. 
      • If Connected Built-in Navigation shows "Expired," you must renew it before using the navigation service.
      • If nothing is displayed for your subscription status, your vehicle is not eligible for the navigation service. 
      • If your account shows "Active," no further action is needed.
  2. Confirm your vehicle's modem is activated.
  3. Verify that the vehicle's connectivity features are all enabled on your vehicle's SYNC system:
    1. Press Settings on your vehicle's SYNC screen.
    2. Select Connectivity
    3. Choose Connectivity Vehicle Features
    4. Scroll down through the list and toggle the switch to On for all the following features: 
      • Connected Navigation
      • Location Services 
      • Vehicle Data
      • Vehicle Connectivity 

Note: After performing these steps, you can also test any applications that require navigation (e.g., YELP, HERE, TomTom, AccuWeather, INRIX, or Garmin), if equipped.

If you have completed the steps above and you are still experiencing an issue: 

  1. Ensure that your vehicle is on and running in a well-ventilated area, and it is in Park (P). 
  2. Refresh the system with a key cycle.
  3. Perform a SYNC module reset.

If you require additional assistance, contact the Ford Customer Relationship Center using our Live Chat option or by calling 1-800-392-3673.

Additional Information

How do I reset the SYNC system? 
How do I perform a key cycle on my Ford? 
What happens to my Reward Points if my modem is deactivated? 
How do I remove FordPass** modem access for authorized users? 

*Don’t drive while distracted or while using handheld devices. Use voice-operated systems when possible. Some features may be locked out while the vehicle is in gear. Not all features are compatible with all phones.

**The FordPass App, compatible with select smartphone platforms, is available through a free download. Message and data rates may apply.