What do I do if the BlueOval™ Charge Network is not working?

The BlueOval Charge Network is the largest charging network in North America offered by automotive manufacturers with over 19,500 charging stations (with 63K plugs) and growing, which allows you to locate, activate and pay for charging through the FordPas®* App. But, because it’s a new technology, it is possible that there may be a few bumps along the way. Here are some options to help troubleshoot if you can’t get the BlueOval Charge Network to work.

First, ensure you have the following:

  • An active Ford account and the FordPass App downloaded.
  • A battery-electric vehicle registered with your FordPass account and the vehicle modem activated (this means linked to your all-electric vehicle).
  • Activated access to the BlueOval Charge Network on Ford.com/ConnectedServices and Plug & Charge turned ON in the FordPass App. 

I am plugged into a charge station, but the charger won’t activate.

  1. Unplug and re-plug into the charge station.
  2. In the FordPass App, locate the charging station you’re at by clicking “Nearby Chargers” or by looking for the charge station on the FordPass App map.
  3. Click on the charge station details.
  4. Press “Select” next to the charge plug you are plugged into.
  5. Scroll down and press “Activate.”
  6. Your charge session should begin.
  7. If your charge session does not begin or you get a “Fault” message, please try a different charge station or select a different plug at that station.

I’m at a DC fast charger and it’s not working with my vehicle.

Check the top or side of the charge station to see if it is an EFACEC station. If so, we are working to update the station so that it will work with your vehicle in the future, but until then, we recommend finding another station.

I’m at an Electrify America charge station and it’s not working with my vehicle.

You need to activate your modem, connect your vehicle with your FordPass App, activate your BlueOval™ Charge Network access, and toggle on “Plug & Charge”. If you’re already activated and connected:

  1. Unplug and re-plug into the charge station.
  2. In the FordPass App, locate the charging station you’re at by clicking “Nearby Chargers” or by looking for the charge station on the FordPass App map.
  3. Click on the charge station details.
  4. Press “Select” next to the charge plug you’re plugged into.
  5. Scroll down and press “Activate.”
  6. Your charge session should begin.
  7. If your charge session does not begin or you get a “Fault” message, please call the Electrify America phone number located on the charge location.

I’m NOT at an Electrify America or EFACEC charge station and it is still not working with my vehicle.

We want to get to the bottom of it. Contact the Ford Call Center at 833-385-0512 or press the call button in the Help section of the FordPass App.

The FordPass App is down.

Follow the directions on the charge station to activate the charger.

The BlueOval Charge Network is down.

Call the Ford Call Center at 833-385-0512 to check the network’s status. If the network is indeed down, follow the directions on the charge station to activate the charger.


*Based on original equipment manufacturers (OEM)/automotive manufacturers that sell all-electric vehicles and have publicly announced charging networks. Department of Energy data used. FordPass, compatible with select smartphone platforms, is available via a download. Message and data rates may apply.