Why is Ford Home Backup Power not activating?

Follow the steps below to resolve the most common issues when using Home Backup Power.

Before attempting to troubleshoot, ensure the following:

  • Your home and F-150 Lightning® meet the requirements for Home Backup Power.
  • Home Backup Power has been set up and activated.
  • The vehicle's rear passenger-side corner is closest to your charger. This ensures a strong Bluetooth connection.
  • The rear passenger seat is folded down to minimize obstructions between the antenna and the charger.

Ford Home Backup Power Troubleshooting

Select from the dropdowns below.

Plug Cycle Home Backup Power

  1. Turn on your F-150 Lightning.
  2. Unplug it from your Charge Station Pro.
  3. Wait at least 30 second.
  4. Plug in your truck.

Home Backup Power should now be active.

Note: You may need to repeat this process several times to trigger Home Backup Power.

Delete and Reconnect Your F-150 Lightning and Ford Charge Station Pro

Your vehicle and system may incorrectly display that your F-150 Lightning truck and backup system are communicating. Deleting and restarting the connection between your charger and truck may resolve the issue.

  1. Turn on your F-150 Lightning.
  2. Select one of the following depending on your version of SYNC.
    • SYNC® 4 (Landscape Orientation Screen): Features
    • SYNC 4A (Portrait Orientation Screen): Apps
  3. Tap on Home Backup Power.
  4. Select the trash icon to delete the charger.
  5. Pair your F-150 Lightning with your Ford Charge Station Pro.

Important: If you are attempting to pair to your system during a power outage:

  1. Follow the Home Backup Power Setup Instructions.
  2. Scroll down and select My Wi-Fi isn't working when prompted.
  3. Connect your phone to the Ford Charge Station Pro to complete the pairing process. The charge station's Wi-Fi network ID will start with "SWA" under the list of available networks.

Additional Information

How do I control Ford Home Backup Power?
Am I eligible for Home Backup Power?