Ford Collision

Ford Collision Assistance is a service designed to help Ford owners navigate the often-stressful process after a collision. It provides resources and support, including guidance on finding Ford Certified Collision Network shops that prioritize the use of Original Ford Parts in repairs — all to ensure that your vehicle is repaired to Ford high standards. It can also help you with needs like towing, understanding insurance coverage and claims, and more.

You can access Ford Collision Assistance through the Ford app, the Ford website, or by calling 1-800-327-8281. All are there for you and ready to help you find a Ford Certified Collision network repair center.

Ford has created a highly skilled network of certified collision centers that deliver Ford quality repairs — it’s called the Ford Certified Collision Network. You can trust that any repair center in this network can repair your Ford to its original factory condition — prioritizing genuine parts installed by trained techs. These shops follow Ford manufacturer auto body repair procedures and will re-calibrate all integrated safety systems to perform as designed to restore your vehicle to pre-accident condition. To find a Ford Certified Collision Network center near you, use our shop locator or call us at 1-800-327-8281 for assistance.

Not all Ford dealers perform collision repairs. If you contact Ford Collision Assistance at 1-800-327-8281, they can direct you to the nearest location — Ford dealer or FCCN repair center — that will provide the best option for repairing your Ford vehicle.

The time required for collision repair varies depending on the extent of the damage. Your Ford Certified Collision Network shop can provide you with an estimated repair time after assessing the damage to your vehicle. To find a Ford Certified Collision Network center near you, use our shop locator or call us at 1-800-327-8281 for assistance.

More commonly referred to as Original Ford Parts, genuine Ford Parts are Original Equipment Manufacturer (OEM) parts. This important distinction means they are the same parts that are used in the original assembly of your Ford vehicle and specifically designed and engineered for that vehicle. Any other part is aftermarket regardless of title and Ford cannot ensure any other parts will fit and perform as original Ford parts do.

Using Original Ford Parts when there’s a need for replacement parts after an accident is the best way to guarantee your Ford vehicle will perform as it should after repair. This will also help ensure that you are meeting the requirements of your vehicle warranty. And, if you’re leasing a vehicle through Ford Motor Credit, you are required to use Original Ford Parts for repairs. With all that in mind, know that Ford Certified Collision Network repair centers prioritize the use of Original Ford Parts. Also keep in mind that a future failure due to the use of non-Ford parts could impact warranty coverage.

Aftermarket parts are the most common type of general replacement parts available. These are not OEM parts and are therefore not recommended. It is also best to avoid the use of salvage parts which are reconditioned or recycled parts taken from other damaged vehicles. Be aware that counterfeit parts made to look like viable parts should never be used either. Ford Certified Collision Network repair centers will prioritize the use of Ford original equipment parts.

Some aftermarket parts may be labeled as “certified” but be aware, this does not mean that they are certified by Ford and of the same quality. Only parts distributed by Ford dealers are true Ford replacement parts — Original Ford Parts that have been tested and approved during the vehicle development process. Aftermarket alternatives are “copies” that attempt to achieve “like” quality. The use of Original Ford Parts ensures proper fit and function which are key to performance and safety.

Some insurance carriers may encourage and give reason why you should use their approved shops, but you have the right to choose your collision repair center. Rest assured that a Ford Certified Collision Network shop is the only way to go to ensure your vehicle is repaired to the Ford standards. To repeat — you can go to a Ford Certified Collision Network, regardless of where your insurance provider recommends.

Some insurance policies may only cover new certified aftermarket parts, which are NOT Original Equipment Manufacturer (OEM) parts. However, it’s your right to know what parts are being used and to insist on Original Ford Parts. Ford Certified Collision Centers will make that request to your insurance carrier. If the insurer refuses to use Original Ford Parts, you can consider paying the difference. It’s best to know your coverage and whether it covers OEM parts ahead of time and to adjust your policy if necessary.

Yes, in addition to providing helpful guidance for personal vehicles, Ford Collision Assistance is available for commercial and fleet vehicles as well.

Collision Assistance — 1-800-327-8281

An accident, no matter how big or small, can certainly disrupt your life. Let us help get your vehicle returned to pre-accident condition and back on the road quickly. Call and speak with a trained collision assistance agent 24/7/365 or find a Ford Collision Center near you.