Customer Viewpoint Ratings and Reviews

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Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  Mustang 2005-2014 Race Rear Lower Control Arm Bushings

                  Mustang 2005-2014 Race Rear Lower Control Arm Bushings

                  SKU: M5638A

                  $88.00

                  Shipping: Ships by Jul 30
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 1968-2001 Cylinder Head Gasket

                  Mustang 1968-2001 Cylinder Head Gasket

                  SKU: M6051R351

                  $115.00

                  Shipping: Ships by Jul 30
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 1996-2004 4.6L High Volume Oil Pump and Pickup Tube

                  Mustang 1996-2004 4.6L High Volume Oil Pump and Pickup Tube

                  SKU: M6600D46

                  $185.00

                  Shipping: Ships by Jul 30
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 1964-1995 302/351 Head Gasket Set

                  Mustang 1964-1995 302/351 Head Gasket Set

                  SKU: M6051C51

                  $39.00

                  Shipping: Ships by Jul 30
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 2005-2009 Air Filter Element

                  Mustang 2005-2009 Air Filter Element

                  SKU: M9601C

                  $105.00

                  Shipping: Ships by Jul 30
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 2015-2023 Front Strut Mount

                  Mustang 2015-2023 Front Strut Mount

                  SKU: M18183M

                  $185.00

                  Shipping: Ships by Jul 30
                  Pickup: Free at Dealer
                  Add to Cart
                  FORD COBRA LOGO AIR BREATHER CAP:CHROME

                  FORD COBRA LOGO AIR BREATHER CAP:CHROME

                  SKU: 302225

                  $19.00

                  Shipping: Ships by Jul 30
                  Pickup: Free at Dealer
                  Add to Cart
                  FORD RACING COMPLETE DRESS UP KIT, CHROME FINISH WITH BLACK EMBLEMS

                  FORD RACING COMPLETE DRESS UP KIT, CHROME FINISH WITH BLACK EMBLEMS

                  SKU: 302510

                  $330.00

                  Shipping: Ships by Jul 30
                  Pickup: Free at Dealer
                  Add to Cart
                  FORD SLANT EDGE BREATHER - GRAY

                  FORD SLANT EDGE BREATHER - GRAY

                  SKU: 302437

                  $50.00

                  Shipping: Ships by Jul 30
                  Pickup: Free at Dealer
                  Add to Cart
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