Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  F-150 2015-2020 Smoke Hood Deflector

                  F-150 2015-2020 Smoke Hood Deflector

                  SKU: GL3Z16C900A

                  $115.00

                  Shipping: Ships by Jun 26
                  Pickup: Free at Dealer
                  Add to Cart
                  F-150 2015-2025, Under Seat Ebony Cargo Organizer

                  F-150 2015-2025, Under Seat Ebony Cargo Organizer

                  SKU: FL3Z78115A00AA

                  $40.00

                  Shipping: Ships by Jun 26
                  Pickup: Free at Dealer
                  Add to Cart
                  F-150 SuperCrew 2015-2025 4pc Black Carpet Floor Mat Set

                  F-150 SuperCrew 2015-2025 4pc Black Carpet Floor Mat Set

                  SKU: JL3Z1613086AD

                  $125.00

                  Shipping: Ships by Jun 26
                  Pickup: Free at Dealer
                  Add to Cart
                  Expedition EL 2020-2024 Cargo Area Liner

                  Expedition EL 2020-2024 Cargo Area Liner

                  SKU: LL1Z6111600BA

                  $170.00

                  Shipping: Ships by Jun 26
                  Pickup: Free at Dealer
                  Add to Cart
                  CHROME AIR CLEANER NUT: FORD LOGO

                  CHROME AIR CLEANER NUT: FORD LOGO

                  SKU: 302333

                  $19.00

                  Shipping: Ships by Jun 26
                  Pickup: Free at Dealer
                  Add to Cart
                  PISTON AND ROD KEYCHAIN FEATURING FORD OVAL

                  PISTON AND ROD KEYCHAIN FEATURING FORD OVAL

                  SKU: 302700

                  $6.00

                  Shipping: Ships by Jun 26
                  Pickup: Free at Dealer
                  Add to Cart
                  Bronco 2021-2025 4 Door Floor Liner for Carpet Flooring

                  Bronco 2021-2025 4 Door Floor Liner for Carpet Flooring

                  SKU: M2DZ7813300AA

                  $205.00

                  Shipping: Ships by Jun 26
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 1983-1993 Engine Oil Dipstick/Tube

                  Mustang 1983-1993 Engine Oil Dipstick/Tube

                  SKU: M6750C303

                  $39.00

                  Shipping: Ships by Jun 26
                  Pickup: Free at Dealer
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                  Mustang 2015-2025 2pc Black Carpeted Front Floor Mat Set 2-Piece Set with Black Pony Logo

                  Mustang 2015-2025 2pc Black Carpeted Front Floor Mat Set 2-Piece Set with Black Pony Logo

                  SKU: JR3Z6313300BB

                  $115.00

                  Shipping: Ships by Jun 26
                  Pickup: Free at Dealer
                  Add to Cart
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