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Who leaves ratings and reviews?
Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.
How are ratings and reviews collected?
Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.
Can dealerships edit or remove reviews?
No. Ford personnel and/or dealership personnel cannot modify or remove reviews.
Are reviews modified or monitored before being published?
MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:
‣No Profanity or inappropriate defamatory remarks
‣Fraud
‣No Personal Identifying information (e.g., customer phone number or email)
‣No Competitor references (e.g., another brand or dealership)
‣Dangerous behavior (e.g. threatening to harm employees or others)
‣Lack of adequate text (e.g., symbols, emoji’s and random letters)
Reviews on the product and not the customer’s Sales or Service experience
SKU: JL1Z7855100AB
Details:
Catalogue: FOA
Profile: Standard
Weight: 8.6 lb
Dimension: 50 L x 8 W x 7.75 H in
Ford or the dealer (where applicable) will accept returns of applicable Ford Parts, Ford Accessories, Lincoln Accessories and Ford Performance Parts within 30 days of your receipt. Once you have initiated a return, you must return the part(s) within 7 calendar days. Electronics, wheels, bedcaps, Bronco hard top (M10500HT), chemicals, lubricants, and custom-painted parts cannot be returned at any time for any reason.
All returns must be returned to Ford (for orders shipped directly to you) or to the dealer (for orders picked up from the dealer). Returned items must be in the original box, in new, non-installed, resalable condition, with all instructions and hardware, and in the condition it was received. If all of these conditions are not met, it is at discretion of Ford or the dealer (where applicable) to accept the return. Shipping charges are non-refundable, except in the case of Ford or dealer error (e.g., Damaged/Defective/Catalog related). Refunds will be credited to the same card or, in our discretion, other payment method.
You can make a return online, by using the chat feature on the Site or by calling 844-589-0060.
If you believe a product sold by Ford has a condition or defect that might make it unsafe, please report this safety concern immediately by using the chat feature on the Site or by calling 844-589-0060.