Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  Mustang Mach-E 2021-2025 Charge Port Weather Kit

                  Mustang Mach-E 2021-2025 Charge Port Weather Kit

                  SKU: PK9Z10D802A

                  $95.00

                  Shipping: Ships by May 9
                  Dealer Pickup: Not Available
                  Add to Cart
                  Bronco Sport 2021-2025 TufSkinz Cactus Gray Liftgate Lettering

                  Bronco Sport 2021-2025 TufSkinz Cactus Gray Liftgate Lettering

                  SKU: VN1PZ9942528BF

                  $59.00

                  Shipping: Ships by May 9
                  Pickup: Free at Dealer
                  Add to Cart
                  Super Duty 2012-2016 w/Subwoofer 4pc Ebony Black Carpet Floor Mat Set for Super/Crew Cab w/Subwoofer

                  Super Duty 2012-2016 w/Subwoofer 4pc Ebony Black Carpet Floor Mat Set for Super/Crew Cab w/Subwoofer

                  SKU: CC3Z2813300AA

                  $100.00

                  Shipping: Ships by May 9
                  Pickup: Free at Dealer
                  Add to Cart
                  Putco Smoke In-Channel Side Window Deflectors, Front Only 2-Piece Set for Super Cab

                  Putco Smoke In-Channel Side Window Deflectors, Front Only 2-Piece Set for Super Cab

                  SKU: VML3Z18246E

                  $69.00

                  Shipping: Ships by May 9
                  Pickup: Free at Dealer
                  Add to Cart
                  Bronco Sport 2021-2025 TufSkinz Carbon Fiber Domed Liftgate Lettering

                  Bronco Sport 2021-2025 TufSkinz Carbon Fiber Domed Liftgate Lettering

                  SKU: VN1PZ9942528BB

                  $59.00

                  Shipping: Ships by May 9
                  Pickup: Free at Dealer
                  Add to Cart
                  Fusion 2017-2020 Lund Aeroskin Smoke Hood Deflector

                  Fusion 2017-2020 Lund Aeroskin Smoke Hood Deflector

                  SKU: VHS7Z16C900A

                  $89.00

                  Shipping: Ships by May 9
                  Pickup: Free at Dealer
                  Add to Cart
                  Super Duty 2011-2016 Molded Splash Guards Rear Pair w/ Lip Molding

                  Super Duty 2011-2016 Molded Splash Guards Rear Pair w/ Lip Molding

                  SKU: BC3Z16A550DB

                  $60.00

                  Shipping: Ships by May 9
                  Pickup: Free at Dealer
                  Add to Cart
                  Ranger 2WD 2019-2023 Chrome Tow Hook Kit

                  Ranger 2WD 2019-2023 Chrome Tow Hook Kit

                  SKU: KB3Z17N808B

                  $100.00

                  Shipping: Ships by May 9
                  Pickup: Free at Dealer
                  Add to Cart
                  Explorer 2011-2019 Trailer Hitch Wiring Harness w/ 4 Pin Connector

                  Explorer 2011-2019 Trailer Hitch Wiring Harness w/ 4 Pin Connector

                  SKU: BB5Z15A416A

                  $80.00

                  Shipping: Ships by May 9
                  Pickup: Free at Dealer
                  Add to Cart
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