Who leaves ratings and reviews?
Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.
How are ratings and reviews collected?
Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.
Can dealerships edit or remove reviews?
No. Ford personnel and/or dealership personnel cannot modify or remove reviews.
Are reviews modified or monitored before being published?
MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:
‣No Profanity or inappropriate defamatory remarks
‣Fraud
‣No Personal Identifying information (e.g., customer phone number or email)
‣No Competitor references (e.g., another brand or dealership)
‣Dangerous behavior (e.g. threatening to harm employees or others)
‣Lack of adequate text (e.g., symbols, emoji’s and random letters)
Reviews on the product and not the customer’s Sales or Service experience
Ditch distractions and stay focused on the road with voice-activated route requests and guidance.
...lessConnected Navigation from Ford provides available maps and detailed route navigation using software directly installed in certain Ford models with SYNC® 4 Technology. With Connected Navigation, Ford Owners with an active trial or subscription will enjoy live, streaming route details, such as traffic, construction, and weather, along with regularly updated maps for their area — including detailed map points of interest, such as house/location address numbers, venue ratings, and business hours of operation. Connected Navigation also provides access to recently downloaded and saved map details directly in the Ford vehicle SYNC® Technology touchscreen so that navigation and maps continue working based on the most recently updated information even if cell coverage drops in an area. On the other hand, smartphone navigation using Apple CarPlay® (Apple Maps) or Android Auto™ (Google Maps™) offers live, updated maps and route navigation using the mobile device software app features. It does not work if cell coverage drops in an area.
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Apple CarPlay is a trademark of Apple Inc., registered in the U.S. and other countries.
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Android Auto and Google Maps are trademarks of Google LLC.
2024 and earlier vehicles with Connected Navigation
Reverts to a "moving map" with no destination routing functionality if Connected Navigation is not renewed after the trial ends.
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2024 and earlier vehicles with Connected Built-In Navigation
Reverts to Embedded Navigation with no Connected Navigation services (e.g., live traffic) if Connected Navigation is not renewed after the trial ends.
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2025 vehicles with Connected Navigation
Reverts to a "moving map" with no destination routing functionality if Connected Navigation is not renewed after the trial ends.
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