Who leaves ratings and reviews?
Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.
How are ratings and reviews collected?
Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.
Can dealerships edit or remove reviews?
No. Ford personnel and/or dealership personnel cannot modify or remove reviews.
Are reviews modified or monitored before being published?
MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:
‣No Profanity or inappropriate defamatory remarks
‣Fraud
‣No Personal Identifying information (e.g., customer phone number or email)
‣No Competitor references (e.g., another brand or dealership)
‣Dangerous behavior (e.g. threatening to harm employees or others)
‣Lack of adequate text (e.g., symbols, emoji’s and random letters)
Reviews on the product and not the customer’s Sales or Service experience
Sign in for easier vehicle and accessories shopping, order tracking or to manage your vehicle.
Get to know your vehicle features.
Get service coverage beyond your new-vehicle limited warranty.
Find detailed information about your vehicle.
Conveniently manage your vehicle payments.
Personalize your ride with available Ford Accessories.
Customize your auto insurance to fit your needs.
Learn how to adjust your seats to use the space in your vehicle.
Review the Ford-recommended timeline for service and inspection.
Make an appointment at your dealer.
Access your comprehensive service history.
Review any health alerts for your vehicle.
Learn about your warranty coverage.
Review any active recalls for your vehicle.
Find the right tires for your vehicle.
Find your nearest Ford Certified Network repair center.
Check on software updates for your vehicle.
Get details and tips on starting your vehicle remotely.
Access music, navigation, contacts, and more.
Take charge of your SUV with your phone.
Keep your SYNC® Navigation system and maps up to date.
Explore a list of previous software updates for your vehicle.
Explore available Ford Connected Services for your vehicle.
Use Alexa voice commands and stream media, if equipped.
Enjoy your favorite entertainment from available SiriusXM in your vehicle.
