Support>SYNC>Troubleshooting>Why can't I download my phonebook to SYNC?

Why can't I download my phonebook to SYNC®*?

SYNC is not able to download my phonebook 

  • Ensure your SYNC system has the most current software version. Click here to check for SYNC updates.
  • Turn off the device, reset the device or remove the device's battery, then try again. 
  • Push your phonebook contacts to SYNC by using the Add Contacts feature. 

The system says Phonebook Downloaded but the phonebook in SYNC is empty or missing contacts 
This may be a limitation on your phone's capability.

  • Push your phonebook contacts to SYNC by using the Add Contacts feature.
  • If the missing contacts are stored on your SIM card, move them to the device memory.
  • Remove any pictures or special ring tones associated with the missing contact.
  • Depending on your phone, you may have to grant SYNC permission to access your phonebook contacts. Make sure to confirm when prompted by your phone during the phonebook download.

If you need assistance, contact our Customer Relationship Center via Chat or call us at 800-392-3673. 

*Don’t drive while distracted. Use voice-operated systems when possible; don’t use handheld devices while driving. Some features may be locked out while the vehicle is in gear. Not all features are compatible with all phones.