FordPass®* Feature Removal Frequently Asked Questions

We occasionally remove features from FordPass. For more details on specific feature removals, you have come to the right place.

Recent FordPass Feature Removal Details

Why was SecuriAlert removed from FordPass?

The SecuriAlert feature was shared with FordPass users as a feature preview. It is part of our dedication to bringing you convenient features that make your life easier. This preview has ended, and the feature has been removed from the app. We intend to take the feedback and learnings from this preview and apply them when bringing you new features in the future. We look forward to sharing what is next.

Visit our SecuriAlert Frequently Asked Questions topic for more details. 

Why are the Smart Hitch, Pro Power Onboard, and Onboard Scales features no longer available in FordPass? 

As of Feb. 28, 2023, the Smart Hitch and Onboard Scales features are no longer available in the FordPass App. However, you will still have access to the features when using your in-vehicle SYNC®** screen. 

For more information on in-vehicle functionality, take a look at our Onboard Scales and Smart Hitch how-to video

As of Mar. 23, 2023, the release of app version 4.25, the connection for Pro Power Onboard has been removed from the FordPass App. There will be a limited view within FordPass, but only for the capability to view the status of the onboard generator when you have cellular service. However, full use and feature controls are still available using your in-vehicle SYNC screen. 

If you have any questions regarding feature support, contact a Guide

Additional Information  

How can I find my FordPass App version?

*The FordPass App, compatible with select smartphone platforms, is available through a free download. Message and data rates may apply.

**Don’t drive while distracted. Use voice-operated systems when possible; don’t use handheld devices while driving. Some features may be locked out while the vehicle is in gear. Not all features are compatible with all phones.