Why is my Ford Account locked?

If your Ford Account is locked, follow the steps below:

  1. Clear your browser’s cache, including deleting temporary internet files and cookies.
  2. Close any open internet browser windows.
  3. Re-open your internet browser and attempt to log in to the site again.

If this attempt is not successful, try resetting your Ford Account password.

If these steps do not resolve your issue, contact the Customer Relationship Center by calling 800-392-3673 or clicking LIVE CHAT.

Additional Information

I am unable to create a Ford Account. What do I do?
How do I update my Ford Account or FordPass username?
Can I delete my Ford Account?