How do I cancel my Ford BlueCruise subscription, and am I eligible for a refund?

You can use your Ford account to manage your BlueCruise plan.

Canceling a BlueCruise Subscription

You can cancel your BlueCruise subscription anytime through the Ford app or the Ford Support website.

The Ford App

  1. Open the Ford app and log in.
  2. Tap the Account icon.
  3. Select the Connected Services tile.
  4. Scroll down to BlueCruise feature and select Cancel Service.
  5. Tap Yes to complete the request.

Ford Support Website

  1. Go to the Ford Support website.
  2. Choose My Account and sign in with your Ford account credentials.
  3. Select Account and proceed to Connected Services.
  4. Scroll down to BlueCruise feature and select Cancel Service.
  5. Choose Yes to complete the request.

BlueCruise Refund Policy

  • Refunds are available for cancellations completed within 14 days of order confirmation, and the service will end immediately.
  • After the first 14 days, the service is non-refundable, and if you choose to cancel, the service will remain active until the end of the current billing period.
  • There is a maximum of one refund per customer.

For subscription inquiries, including vehicle availability, BlueCruise Plan Pricing, cancellation, or refund inquiries, contact Ford app support.  

*Available feature on select vehicles. BlueCruise requires an active plan or trial – see ford.com/bluecruise for details. Terms apply. BlueCruise is a driver-assist feature and does not replace safe driving or driver’s attention, judgment, or need to control the vehicle. Only remove hands in a hands-free Blue Zone. Always watch the road and be prepared to resume control. See Owner’s Manual for details and limitations.

The Ford app, compatible with select smartphone platforms, is available via a download. Message and data rates may apply.