How do I find my payoff for my Ford Credit retail account?

If signing in from the Ford Credit Mobile App

Please follow these steps to view your payoff:

  1. After signing into the Ford Credit mobile app, select the “Payment Services” tile.
  2. Select the “Vehicle Payoff” tile.
  3. Review the payoff amount.

To schedule a payoff payment, follow the steps below:

  1. Choose payment date.
    Note: System will default to same day and can be changed up to 10 calendar days out.
  2. Choose Payment method.
  3. Select “Schedule Payoff Payment”.
  4. On the next screen click Confirm Payment.
  5. You will land on the Payment Scheduled screen. Click Back to Home. 

If signing in from Account Manager

For your convenience, the payoff is available online through Account Manager for retail accounts only.

Please follow these steps to view your payoff: 

  1. After signing into Account Manager, select “View Payoff”.
  2. On the Payoff Quote Details page, you can view the payoff. 

To schedule a payoff payment, follow the steps below:

  1. Click “Schedule Payoff Payment” and then select “Make Payment”.
  2. Select “Change” for Payoff Date, if applicable. Once date picked, click “Update”. 
    Note: System will default to same day and can be changed up to 10 calendar days out.
  3. Choose Payment method or add a new bank account.
  4. Select “Confirm Payment”.
  5. You will land on the Payment Scheduled Successfully screen. Click “Back to Dashboard”. 

Please note, we typically issue your paid-in-full documents within 7–10 business days of receiving the payoff. Please review your contact information provided within Account Manager and update if appropriate.

Note: If you lease your vehicle through Ford Credit, please see "How do I purchase my leased vehicle?" for more information.