My vehicle Is not showing up in my FordPass™* App. What do I do?

If your vehicle is not showing up in the FordPass App, try the troubleshooting tips below:

Tip 1: Log out of the FordPass App and log back in.

  1. Tap Account in the FordPass App.
  2. Scroll down to the bottom of the screen.
  3. Select Log Out.
  4. Tap Log Out to confirm.
  5. Log back in to see if your vehicle appears.

Tip 2: Add the vehicle to the FordPass App again.

  1. Tap Home in the FordPass App.
  2. Select Add Vehicle. 
  3. Locate your VIN
  4. Capture your VIN using one of the following methods:
    • Type in your VIN manually. 
    • Select the  icon to scan your VIN.
  5. Tap Next.
  6. Tap Get Started! to confirm.
  7. Press Save.

Tip 3: Add your vehicle to your Ford Account. Changes to your Ford Account will be reflected in your FordPass App.

  1. Login to your Ford Account.
  2. Select Account.
  3. Click on Add a Vehicle.
  4. Enter your VIN. 
  5. Click on Update.

If your vehicle still does not show in the FordPass App after trying the above tips, tap Help in the FordPass App to contact a Guide for additional assistance. 

Additional Topics

Which phones are compatible with the FordPass App?
Is my vehicle compatible with the FordPass App?
The FordPass App is draining my battery. What do I do?


*The FordPass App, compatible with select smartphone platforms, is available through a free download. Message and data rates may apply.