What do I do if I cannot remotely start my Ford with Phone As A Key™*?

  1. Using the FordPass®** App, verify your Phone As A Key setup is complete and enabled via Bluetooth®*** connection on at least one phone.
    1. Select the Vehicle tab in the FordPass App.
    2. Press Phone As A Key. There should be at least one entry under Phone As A Key Devices.
  2. If there are no paired devices shown in the previous step, you will need to complete the setup of your Phone As A Key, as prompted from the FordPass App. 

Back to Phone As A Key troubleshooting main page

*Available on select vehicles. Requires feature activation. Not compatible with all smartphones.

**The FordPass App, compatible with select smartphone platforms, is available via a download. Message and data rates may apply.

***The Bluetooth word mark is a trademark of the Bluetooth SIG, Inc.