What is the Vehicle Service Reservation feature?

When you schedule maintenance, repairs, and diagnostics in the FordPass®* App or Ford Owner site, the Vehicle Service Reservation feature gives you the option to choose whether you go to the Ford Dealer or a Ford technician comes to you.

Vehicle Service Reservation Options

  • At Our Shop: You will take your vehicle to your preferred dealer and they will perform the services. 
  • Mobile Service: A Ford technician will visit you to perform light or minor repairs. 
  • Pickup & Delivery: Your vehicle will be picked up by a Ford expert technician to work on repairs/services. Once the service is completed, your vehicle will be delivered back to you.


  • Recall-related services are referred to as Recall Services.
  • Non-recall related services are referred to as Regular Services. 
  • Pricing and services available may vary depending on the dealership selected. 
  • You may receive notifications if your vehicle is up for scheduled maintenance. 

Additional Information

How do I use the Vehicle Service Reservation feature?
How do I reschedule or cancel a Vehicle Service Reservation?

*FordPass® App, compatible with select smartphone platforms, is available via a download. Message and data rates may apply.