How do I remove the vehicle modem access for authorized users in my Ford?

You can complete a modem reset for your vehicle on your vehicle's SYNC®* or Ford Digital Experience®** screen. Rebooting a vehicle's modem in the infotainment system will delete all currently authorized users on the Ford app†. 

Important:

  • This reset removes all the Ford app accounts linked to your vehicle.
  • To remove all previous owners, users, data, and in-vehicle settings, perform a factory reset. A factory reset also deletes your navigation favorites, SiriusXM®†† Radio presets, and makes all SYNC 4A and SYNC 4 subscriptions unavailable for up to 10 days.
  • Your vehicle must be parked and running, and in an open, well-ventilated, and safe area.

Resetting Your Vehicle's Modem

Select your SYNC generation or Ford Digital Experience from the drop-down options below to learn how to reset your vehicle's modem. If you need assistance determining the generation of your SYNC system, refer to the SYNC Visual Reference Guide.

Ford Digital Experience

  1. Tap the Apps icon on your vehicle's Ford Digital Experience screen.
  2. Choose Settings.
  3. Select System.
  4. Tap Reset Options.
  5. Choose Connectivity Reset.
  6. Select Erase network data.

You can now connect to your vehicle again for remote control access.

SYNC 4A

  1. Select the Settings or Home icon on your vehicle's SYNC screen.
  2. Tap General.
  3. Scroll down and select Reset.
  4. Tap FordPass Connect Reset.
  5. Scroll down and select Reset All. A message will be displayed confirming that all the vehicle's modem settings will be erased and reset to the factory default.
  6. Choose Continue.

You can now activate the vehicle for the new user. 

Important: If you have Connected Navigation with an active subscription, the connectivity settings will need to be turned back on. 

SYNC 4

  1. Enter and start your vehicle.
  2. Select Settings on your vehicle's SYNC screen.
  3. Tap the General icon.
  4. Scroll down and select Reset.
  5. Tap FordPass Connect Reset.
  6. Scroll down and select Reset All. A message will be displayed confirming that all the vehicle's modem settings will be erased and reset to the factory default.
  7. Press Continue.

You can now activate the vehicle for the new user. 

Important: If you have Connected Navigation with an active subscription, the connectivity settings will need to be turned back on. 

SYNC 3

  1. Select Settings on your vehicle's SYNC screen.
  2. Tap General.
  3. Scroll down and press Reset.
  4. Select Okay. A message will be displayed confirming that all the vehicle's modem settings will be erased and reset to the factory default.
  5. Choose Continue.

You can now activate the vehicle for the new user. 

Additional Information

How do I remove a previous owner's access to my vehicle?

*Don’t drive while distracted or while using handheld devices. Use voice-operated systems when possible. Some features may be locked out while the vehicle is in gear. Not all features are compatible with all phones.  

**Some Ford Digital Experience features require a Connectivity plan. Don’t drive while distracted or while using handheld devices. Use voice-operated systems when possible.  Some features may be locked out while the vehicle is in gear. Not all features are compatible with all phones. 

†The Ford app, formerly known as the FordPass® app, compatible with select smartphone platforms, is available via a download. Message and data rates may apply. Terms and conditions apply. Visit ford.com for our privacy notice.  

††All SiriusXM services require a subscription. Service subject to the SiriusXM Customer Agreement and Privacy Policy; visit www.siriusXm.com to see complete terms and how to cancel, which includes calling 1-866-635-2349. Some services, content, and features are subject to device capabilities, an active data connection enabled in the vehicle and location availability. All fees, content and features are subject to change. Content varies by subscription plan.  

SiriusXM and related logos are trademarks of Sirius XM Radio Inc. and its respective subsidiaries.