Roadside Assistance for Electric Vehicles

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Peace of Mind, All the Time

Your Ford vehicle’s touchscreen and your Ford app* give you real-time information about your Ford vehicle’s battery range, alerts you when the battery is low, lets you know the distance to empty and where you can find the closest charging stations. But if you ever run out of charge on the road, we’re here to help.

Call 1-800-241-3673 or use your Ford app to request Ford Roadside Assistance,** and we’ll tow your vehicle to one of three locations of your choice within 50 miles:

  • A public charging station
  • Your home residence
  • A Ford EV-certified dealer within the U.S. market

If you’re more than 50 miles from home, Roadside Assistance will tow your all-electric vehicle to the nearest charge station or Ford EV-certified dealer. This service comes with the purchase of your Ford electric vehicle and is good for the first five years or 60,000 miles, whichever comes first.

Roadside Assistance While Towing

If you need Roadside Assistance while towing, Ford covers up to $200 to tow both the disabled vehicle and whatever you’re towing (as long as it's not livestock or flammable) to a secure location.

Winch out coverage is also available, as long as whatever you’re towing is not in standing water and is within 100 ft. (or 30 meters) from a paved or county-maintained surface.

Additional Assistance

We never want you to worry while you’re on the road, which is why Roadside Assistance offers these additional services:

  • Lock-out assistance: if you’re ever locked out of your vehicle, we’ll get you back in
  • 12V-battery jump start: we’ll jump-start your starter battery if it loses its charge, and if we can’t jump your battery, we’ll tow your vehicle to the nearest Ford Dealership
  • Cash back: we’ll reimburse you for tows not requested through Roadside Assistance

 

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*The Ford app, compatible with select smartphone platforms, is available via a download. Message and data rates may apply. Terms apply. Evolving technology/cellular networks/vehicle capability may limit or prevent functionality. An activated vehicle modem, and the Ford app are required for remote features. Remote features may vary by model. Visit ford.com for our privacy notice.

**Roadside Assistance is included for certain owners and available to everyone for a per-service fee. Ford reserves the right to change service details without obligations.