Why is the Ford app not responding?

If you receive a message stating the Ford app has become unresponsive, attempt the following:

  1. Check for Ford app updates on your mobile device. If you are unsure whether your app version is up to date, search for the Ford app in your respective app store.
    • If the update option appears, please update and try using the Ford app again.
    • If the Ford app appears to be up-to-date, please continue troubleshooting using the steps below.
  2. Check your cellular strength and or Wi-Fi connection.
    1. Wi-Fi connection
      • If Wi-Fi is turned off, turn Wi-Fi on and attempt to connect.
      • If Wi-Fi is turned on, turn Wi-Fi off and attempt to connect using cellular data.
    2. Cellular connection
      • If cellular data is turned off, turn cellular data on and attempt to connect.
      • If cellular data is turned on, turn cellular data off and attempt to connect using Wi-Fi.
  3. Force close the Ford app.
    1. Android devices
      1. Open your device's Settings.
      2. Scroll down and select Apps (this is usually found in the Device section).
      3. Scroll down and tap an app.
      4. Select the Ford app.
      5. Tap the Stop or Force Stop option.
      6. Tap OK to confirm the action.
    2. iOS devices without a Home button
      1. Swipe up from the bottom of the screen and pause slightly in the middle of the screen.
      2. Swipe left or right until you locate the Ford app.
      3. Swipe up on the Ford app.
    3. iOS devices with a Home button
      1. Press the Home button twice.
      2. Swipe left or right until you locate the Ford app.
      3. Swipe up on the Ford app.
  4. Log out of the Ford app and then back in.
  5. Power off your device for 30 - 60 seconds. 

If you still have trouble after attempting the steps above, please contact Ford app support for additional assistance.

Additional Information

Why does the Ford app say something is not right?
What should I do if I am locked out and the Ford app is not responding?

The Ford app, compatible with select smartphone platforms, is available via a download. Message and data rates may apply.