Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  Focus SVT 2000-2005 Strut/Shock Kit

                  Focus SVT 2000-2005 Strut/Shock Kit

                  SKU: M18000ZX3

                  $275.00

                  Shipping: More inventory coming soon
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang Shelby GT500 2020-2021 Underhood Rain Hat Graphic

                  Mustang Shelby GT500 2020-2021 Underhood Rain Hat Graphic

                  SKU: M1620001HATBW

                  $65.00

                  Shipping: Ships by Jul 30
                  Pickup: Free at Dealer
                  Add to Cart
                  Bronco 2021-2023 RIGID® Off-Road Fog Light Kit

                  Bronco 2021-2023 RIGID® Off-Road Fog Light Kit

                  SKU: M15200KBFLK

                  $400.00

                  Shipping: Ships by Jul 30
                  Pickup: Free at Dealer
                  Add to Cart
                  Small Block High Torque Mini Starter

                  Small Block High Torque Mini Starter

                  SKU: M11000B51

                  $370.00

                  Shipping: Ships by Jul 30
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 1964-2021 Ford Performance Banner

                  Mustang 1964-2021 Ford Performance Banner

                  SKU: M1827FP

                  $30.00

                  Shipping: Ships by Jul 30
                  Pickup: Free at Dealer
                  Add to Cart
                  Ranger 2019-2021 Ford Performance Silver Windshield Banner

                  Ranger 2019-2021 Ford Performance Silver Windshield Banner

                  SKU: M1820RGS

                  $30.00

                  Shipping: Ships by Jul 30
                  Pickup: Free at Dealer
                  Add to Cart
                  FORD SLANT EDGE BREATHER - BLUE

                  FORD SLANT EDGE BREATHER - BLUE

                  SKU: 302436

                  $50.00

                  Shipping: Ships by Jul 30
                  Pickup: Free at Dealer
                  Add to Cart
                  SUPER DUTY BLACK OVAL KIT - W/O CAMERA

                  SUPER DUTY BLACK OVAL KIT - W/O CAMERA

                  SKU: M1447SDB3

                  $140.00

                  Shipping: Ships by Jul 30
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 2015-2023 FR3 Track Suspension Single Front Service Strut

                  Mustang 2015-2023 FR3 Track Suspension Single Front Service Strut

                  SKU: M18001AG

                  $220.00

                  Shipping: Ships by Jul 30
                  Pickup: Free at Dealer
                  Add to Cart
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