Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  Bronco Tube Door Shims

                  Bronco Tube Door Shims

                  SKU: M19008BTDS

                  $35.00

                  Shipping: Ships by Jun 11
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 2005-2014 Adjustable Panhard Bar Bushing Kit

                  Mustang 2005-2014 Adjustable Panhard Bar Bushing Kit

                  SKU: M4266A

                  $47.00

                  Shipping: Ships by Jun 11
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 1964-1996 Intake Valve

                  Mustang 1964-1996 Intake Valve

                  SKU: M6507J302

                  $22.00

                  Shipping: More inventory coming soon
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 2011-2014 Boss 302R Head Changing Kit

                  Mustang 2011-2014 Boss 302R Head Changing Kit

                  SKU: M6067M50BR

                  $195.00

                  Shipping: Ships by Jun 11
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 1985-1993 A/C Eliminator Kit

                  Mustang 1985-1993 A/C Eliminator Kit

                  SKU: M8511A50

                  $115.00

                  Shipping: Ships by Jun 11
                  Pickup: Free at Dealer
                  Add to Cart
                  460 Front Sump Oil Pan Pickup Tube

                  460 Front Sump Oil Pan Pickup Tube

                  SKU: M6622FT460

                  $175.00

                  Shipping: Ships by Jun 11
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 2005-2008 3V Cold Spark Plug

                  Mustang 2005-2008 3V Cold Spark Plug

                  SKU: M124053V0A

                  $150.00

                  Shipping: Ships by Jun 11
                  Pickup: Free at Dealer
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                  Mustang 2011-2021 Aluminum Manual Transmission Pedal Kit

                  Mustang 2011-2021 Aluminum Manual Transmission Pedal Kit

                  SKU: M2301BM

                  $115.00

                  Shipping: Ships by Jun 11
                  Pickup: Free at Dealer
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                  Rocker Arm Pedestal Shim Kit

                  Rocker Arm Pedestal Shim Kit

                  SKU: M6529B302

                  $22.00

                  Shipping: More inventory coming soon
                  Pickup: Free at Dealer
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