Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  Edge 2007-2010 Cargo Area Liner

                  Edge 2007-2010 Cargo Area Liner

                  SKU: 7T4Z6111600AA

                  $130.00

                  Shipping: Ships by Aug 28
                  Pickup: Free at Dealer
                  Add to Cart
                  Heavy Duty Stainless Splash Guards Front or Rear Pair

                  Heavy Duty Stainless Splash Guards Front or Rear Pair

                  SKU: CL3Z16A550K

                  $170.00

                  Shipping: Ships by Aug 28
                  Pickup: Free at Dealer
                  Add to Cart
                  Expedition 2025, Liftgate Side Curtain by CoverKing

                  Expedition 2025, Liftgate Side Curtain by CoverKing

                  SKU: VSL1Z78550A66A

                  $79.00

                  Shipping: Ships by Aug 28
                  Pickup: Free at Dealer
                  Add to Cart
                  Super Duty 2017-2022 Crew Cab Stainless Steel Step Bar Filler

                  Super Duty 2017-2022 Crew Cab Stainless Steel Step Bar Filler

                  SKU: VLC3Z99200A20A

                  $699.00

                  Shipping: Ships by Aug 28
                  Pickup: Free at Dealer
                  Add to Cart
                  Thule 60" Roof Rack Cross Bar Kit

                  Thule 60" Roof Rack Cross Bar Kit

                  SKU: VDL2Z7855100A

                  $619.00

                  Pickup Required
                  Pickup: Free at Dealer
                  Add to Cart
                  Super Duty 2023-2026 Putco® Stainless Steel Door Sill Plates 4pc Kit

                  Super Duty 2023-2026 Putco® Stainless Steel Door Sill Plates 4pc Kit

                  SKU: VPC3Z99132A08D

                  $139.00

                  Shipping: Ships by Aug 28
                  Pickup: Free at Dealer
                  Add to Cart
                  Escape 2013-2019 Molded Splash Guards Front Pair

                  Escape 2013-2019 Molded Splash Guards Front Pair

                  SKU: DJ5Z16A550AA

                  $60.00

                  Shipping: Ships by Aug 28
                  Pickup: Free at Dealer
                  Add to Cart
                  Chrome Plated Wheel Locks For Exposed Lugs

                  Chrome Plated Wheel Locks For Exposed Lugs

                  SKU: F6SZ1A043AA

                  $70.00

                  Shipping: Ships by Aug 28
                  Pickup: Free at Dealer
                  Add to Cart
                  Escape 2013-2019 Molded Splash Guards Rear Pair

                  Escape 2013-2019 Molded Splash Guards Rear Pair

                  SKU: DJ5Z16A550BA

                  $60.00

                  Shipping: Ships by Aug 28
                  Pickup: Free at Dealer
                  Add to Cart
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