Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  F-150 1997-2004 Ford Racing 9mm Spark Plug Wire Sets

                  F-150 1997-2004 Ford Racing 9mm Spark Plug Wire Sets

                  SKU: M12259T462

                  $73.00

                  Shipping: Ships by Jun 17
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 2012-2013 Boss 302 90mm Throttle Body Intake Spacer

                  Mustang 2012-2013 Boss 302 90mm Throttle Body Intake Spacer

                  SKU: M9474M50B

                  $83.00

                  Shipping: Ships by Jun 17
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 2005-2014 Front Strut Mount Upgrade

                  Mustang 2005-2014 Front Strut Mount Upgrade

                  SKU: M18183C

                  $180.00

                  Shipping: More inventory coming soon
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 2015-2024 5.0L Black Fender Emblems/Badges - Pair

                  Mustang 2015-2024 5.0L Black Fender Emblems/Badges - Pair

                  SKU: M1447M50AB

                  $40.00

                  Shipping: More inventory coming soon
                  Pickup: Free at Dealer
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                  Mustang 2005-2014 High Performance Brake Cooling Shields

                  Mustang 2005-2014 High Performance Brake Cooling Shields

                  SKU: M20045MSVT

                  $115.00

                  Shipping: Ships by Jun 17
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 1979-1993 Bolt 9" Ring Gear to Open Differential Case

                  Mustang 1979-1993 Bolt 9" Ring Gear to Open Differential Case

                  SKU: M4216A210

                  $31.00

                  Shipping: Ships by Jun 17
                  Pickup: Free at Dealer
                  Add to Cart
                  VALVE COVER HOLD DOWN MINI-NUTS: CHROME

                  VALVE COVER HOLD DOWN MINI-NUTS: CHROME

                  SKU: 302315

                  $22.00

                  Shipping: Ships by Jun 17
                  Pickup: Free at Dealer
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                  TPMS Sensor and Activation Tool Kit

                  TPMS Sensor and Activation Tool Kit

                  SKU: M1180A

                  $145.00

                  Shipping: Ships by Jun 17
                  Pickup: Free at Dealer
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                  Mustang 1996-2004 V8 Adjustable Clutch Linkage Kit

                  Mustang 1996-2004 V8 Adjustable Clutch Linkage Kit

                  SKU: M7553D302

                  $130.00

                  Shipping: Ships by Jun 17
                  Pickup: Free at Dealer
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