Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  Mustang GT350 2015-2019 Ford Performance White 6-Speed Shift Knob

                  Mustang GT350 2015-2019 Ford Performance White 6-Speed Shift Knob

                  SKU: M7213M8SW

                  $110.00

                  Shipping: Ships by May 18
                  Pickup: Free at Dealer
                  Add to Cart
                  F-250 Super Duty 2020 7.3L Gas Main Bearing Cap Bolt Kit

                  F-250 Super Duty 2020 7.3L Gas Main Bearing Cap Bolt Kit

                  SKU: M6345SD73

                  $77.00

                  Shipping: More inventory coming soon
                  Pickup: Free at Dealer
                  Add to Cart
                  Bronco 2021+ Black Grille Lettering Overlay Kit

                  Bronco 2021+ Black Grille Lettering Overlay Kit

                  SKU: M1447BLMB

                  $110.00

                  Shipping: Ships by May 18
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang SVT 1996-2011 5.4L Modular Rocker Arm Set

                  Mustang SVT 1996-2011 5.4L Modular Rocker Arm Set

                  SKU: M6529MSVT

                  $375.00

                  Shipping: More inventory coming soon
                  Pickup: Free at Dealer
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                  Bronco 2021-2023 M210 FDU Ring and Pinion Installation Kit

                  Bronco 2021-2023 M210 FDU Ring and Pinion Installation Kit

                  SKU: M4210D

                  $260.00

                  Shipping: Ships by May 18
                  Pickup: Free at Dealer
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                  Mustang 2015-2021 87mm Throttle Body Adaptor

                  Mustang 2015-2021 87mm Throttle Body Adaptor

                  SKU: M9474M5087

                  $130.00

                  Shipping: Ships by May 18
                  Pickup: Free at Dealer
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                  302/351 Maximum Flow Aluminum Water Pump

                  302/351 Maximum Flow Aluminum Water Pump

                  SKU: M8501F351

                  $370.00

                  Shipping: Ships by May 18
                  Pickup: Free at Dealer
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                  Camshaft Thrust Plate

                  Camshaft Thrust Plate

                  SKU: M6269A351

                  $72.00

                  Shipping: Ships by May 18
                  Pickup: Free at Dealer
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                  F-150 2017-2020 3.5L EcoBoost Oil-Air Separator RH

                  F-150 2017-2020 3.5L EcoBoost Oil-Air Separator RH

                  SKU: M676635T

                  $270.00

                  Shipping: Ships by May 18
                  Pickup: Free at Dealer
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