Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  Ford Performance Procal 4 Calibration Delivery Tool

                  Ford Performance Procal 4 Calibration Delivery Tool

                  SKU: M12655F

                  $510.00

                  Shipping: Ships by May 18
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 1964-2004 Boss 351 Engine Block 9.2 Deck Big Bore

                  Mustang 1964-2004 Boss 351 Engine Block 9.2 Deck Big Bore

                  SKU: M6010B35192BB

                  $2,850.00

                  Pickup Required
                  Pickup: Free at Dealer
                  Add to Cart
                  2021-2023 BRONCO 17" X 8.5" WHEEL KIT - DYNO GRAY

                  2021-2023 BRONCO 17" X 8.5" WHEEL KIT - DYNO GRAY

                  SKU: M1007KBR1785

                  $1,155.00

                  Pickup Required
                  Pickup: Free at Dealer
                  Add to Cart
                  2024 MUSTANG 5.0L ENGINE COVER KIT

                  2024 MUSTANG 5.0L ENGINE COVER KIT

                  SKU: M9680M50D

                  $83.00

                  Shipping: Ships by May 18
                  Pickup: Free at Dealer
                  Add to Cart
                  Bronco 2021+ Sasquatch Blackout Kit

                  Bronco 2021+ Sasquatch Blackout Kit

                  SKU: M1019BBK

                  $925.00

                  Shipping: Ships by May 18
                  Pickup: Free at Dealer
                  Add to Cart
                  2022-2025 BRONCO RAPTOR CARBON FIBER TAILGATE APPLIQUE-GLOSS

                  2022-2025 BRONCO RAPTOR CARBON FIBER TAILGATE APPLIQUE-GLOSS

                  SKU: M16600BG

                  $1,390.00

                  Shipping: Ships by May 18
                  Pickup: Free at Dealer
                  Add to Cart
                  X2347 EFI DRESSED 360 HP CRATE ENGINE FRONT SUMP

                  X2347 EFI DRESSED 360 HP CRATE ENGINE FRONT SUMP

                  SKU: M6007X2347DEFIF

                  $15,000.00

                  Shipping: Ships by May 18
                  Pickup: Free at Dealer
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                  Mustang GT350 2016-2020 Brake Upgrade Kit

                  Mustang GT350 2016-2020 Brake Upgrade Kit

                  SKU: M2300AA

                  $3,555.00

                  Pickup Required
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang GT 2005-2009 Coupe Front Lower A-Arm Brace Upgrade Kit

                  Mustang GT 2005-2009 Coupe Front Lower A-Arm Brace Upgrade Kit

                  SKU: M5025A

                  $47.00

                  Shipping: Ships by May 18
                  Pickup: Free at Dealer
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