Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  Off-Road Pair of Recovery Boards

                  Off-Road Pair of Recovery Boards

                  SKU: M1820FPRB

                  $265.00

                  Shipping: Ships by May 16
                  Pickup: Free at Dealer
                  Add to Cart
                  2021-2025 FORD PERFORMANCE PARTS BY WARN® BRONCO WINCH COVER

                  2021-2025 FORD PERFORMANCE PARTS BY WARN® BRONCO WINCH COVER

                  SKU: M1821WC

                  $95.00

                  Shipping: Ships by May 16
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 1968-1987 Dual Springs with Damper Super Cobra Jet Cylinder Head

                  Mustang 1968-1987 Dual Springs with Damper Super Cobra Jet Cylinder Head

                  SKU: M6049SCJB

                  $2,090.00

                  Shipping: Ships by May 16
                  Pickup: Free at Dealer
                  Add to Cart
                  5.0/5.2L Coyote Oil-Air Separator RH

                  5.0/5.2L Coyote Oil-Air Separator RH

                  SKU: M6766A50

                  $250.00

                  Shipping: More inventory coming soon
                  Pickup: Free at Dealer
                  Add to Cart
                  BRONCO M210 UPGRADED HALF SHAFT KIT

                  BRONCO M210 UPGRADED HALF SHAFT KIT

                  SKU: M3429BU

                  $2,835.00

                  Shipping: Ships by May 16
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang GT350 2015-2020 Sway Bar and Spring Kit

                  Mustang GT350 2015-2020 Sway Bar and Spring Kit

                  SKU: M5700N

                  $1,160.00

                  Shipping: More inventory coming soon
                  Pickup: Free at Dealer
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                  FPP BRONCO 4DR PREMIUM 60OZ FLOOR MATS - BLACK

                  FPP BRONCO 4DR PREMIUM 60OZ FLOOR MATS - BLACK

                  SKU: M13086BC60

                  $225.00

                  Shipping: Ships by May 16
                  Pickup: Free at Dealer
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                  Mustang 1964-1973 Manual Transmission Flywheel Billet Steel 184T

                  Mustang 1964-1973 Manual Transmission Flywheel Billet Steel 184T

                  SKU: M6375N427

                  $445.00

                  Shipping: More inventory coming soon
                  Pickup: Free at Dealer
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                  302/351W Z-Head Aluminum 63cc with 7mm Valves

                  302/351W Z-Head Aluminum 63cc with 7mm Valves

                  SKU: M6049Z304D7

                  $1,045.00

                  Shipping: Ships by May 16
                  Pickup: Free at Dealer
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