Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  Raptor 2017-2020 Chase Rack In-Bed Tire Carrier

                  Raptor 2017-2020 Chase Rack In-Bed Tire Carrier

                  SKU: M19007BC

                  $595.00

                  Pickup Required
                  Pickup: Free at Dealer
                  Add to Cart
                  2021-2023 BRONCO 2.3L SPORT TUNED AXLE-BACK EXHAUST - BLACK CHROME TIPS

                  2021-2023 BRONCO 2.3L SPORT TUNED AXLE-BACK EXHAUST - BLACK CHROME TIPS

                  SKU: M5230BR3SB

                  $1,390.00

                  Pickup Required
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 2015-2024 Performance Pack Rear Toe Link Kit

                  Mustang 2015-2024 Performance Pack Rear Toe Link Kit

                  SKU: M5972M

                  $78.00

                  Shipping: More inventory coming soon
                  Pickup: Free at Dealer
                  Add to Cart
                  BRONCO METHOD CENTER CAP - BRONZE

                  BRONCO METHOD CENTER CAP - BRONZE

                  SKU: M1096FPMBR

                  $62.00

                  Shipping: Ships by Jun 13
                  Pickup: Free at Dealer
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                  Ford Performance Boss Short Bock

                  Ford Performance Boss Short Bock

                  SKU: M6009427F

                  $6,700.00

                  Pickup Required
                  Pickup: Free at Dealer
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                  Mustang GT 1994-2004 Rear Brake Bracket Upgrade Kit

                  Mustang GT 1994-2004 Rear Brake Bracket Upgrade Kit

                  SKU: M2300M

                  $505.00

                  Shipping: Ships by Jun 13
                  Pickup: Free at Dealer
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                  Mustang GT 2005-2014 14" SVT Brake Upgrade Kit

                  Mustang GT 2005-2014 14" SVT Brake Upgrade Kit

                  SKU: M2300S

                  $1,805.00

                  Pickup Required
                  Pickup: Free at Dealer
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                  Bronco Sport 2021-2023 Gloss Black 17" x 7" Wheel Kit

                  Bronco Sport 2021-2023 Gloss Black 17" x 7" Wheel Kit

                  SKU: M1007KBS17GB

                  $1,310.00

                  Pickup Required
                  Pickup: Free at Dealer
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                  M12 X 1.5 BLACK SECURITY LUG NUT KIT OF 4

                  M12 X 1.5 BLACK SECURITY LUG NUT KIT OF 4

                  SKU: M1A043B

                  $67.00

                  Shipping: Ships by Jun 13
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