Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  Mustang 2005-2010 4.6L 3V Camshaft Drive Kit

                  Mustang 2005-2010 4.6L 3V Camshaft Drive Kit

                  SKU: M6004463V

                  $790.00

                  Shipping: More inventory coming soon
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 2015-2023 Track Pack Rear Spoiler

                  Mustang 2015-2023 Track Pack Rear Spoiler

                  SKU: M16600GT350A

                  $565.00

                  Pickup Required
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 2018-2021 5.0L GEN 3 Aluminator SC Short Block 9.5:1

                  Mustang 2018-2021 5.0L GEN 3 Aluminator SC Short Block 9.5:1

                  SKU: M6009A50SCB

                  $7,150.00

                  Pickup Required
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 2005-2014 Tow Hook Loop Kit

                  Mustang 2005-2014 Tow Hook Loop Kit

                  SKU: M17954A

                  $85.00

                  Shipping: Ships by Jul 14
                  Pickup: Free at Dealer
                  Add to Cart
                  GT500 LH INNER HALF SHAFT SEAL

                  GT500 LH INNER HALF SHAFT SEAL

                  SKU: M3A331GT500A

                  $180.00

                  Shipping: Ships by Jul 14
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 1979-1995 460 Deep Rear Sump Oil Pan

                  Mustang 1979-1995 460 Deep Rear Sump Oil Pan

                  SKU: M6675DRS460

                  $965.00

                  Shipping: Ships by Jul 14
                  Pickup: Free at Dealer
                  Add to Cart
                  5.0L Coyote Oil Pump Installation Kit

                  5.0L Coyote Oil Pump Installation Kit

                  SKU: M6600A50PKIT

                  $140.00

                  Shipping: Ships by Jul 14
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang Ford Performance MagneRide Handling Pack

                  Mustang Ford Performance MagneRide Handling Pack

                  SKU: M9602M

                  $1,545.00

                  Shipping: More inventory coming soon
                  Pickup: Free at Dealer
                  Add to Cart
                  MUSTANG HANDLING PACK FASTENER KIT

                  MUSTANG HANDLING PACK FASTENER KIT

                  SKU: MFR3F6

                  $195.00

                  Shipping: More inventory coming soon
                  Pickup: Free at Dealer
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