Customer Viewpoint Ratings and Reviews

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Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  Mustang 1964-1995 351 Deep Rear Sump Oil Pickup Tube for Z351 Aluminum Block

                  Mustang 1964-1995 351 Deep Rear Sump Oil Pickup Tube for Z351 Aluminum Block

                  SKU: M6622DRS351A

                  $99.00

                  Shipping: Ships by May 18
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 1968-1996 429/460 High Volume Oil Pump

                  Mustang 1968-1996 429/460 High Volume Oil Pump

                  SKU: M6600A460

                  $115.00

                  Shipping: Ships by May 18
                  Pickup: Free at Dealer
                  Add to Cart
                  BRONCO 35" SPARE TIRE MOUNT UPGRADE - ANALOG

                  BRONCO 35" SPARE TIRE MOUNT UPGRADE - ANALOG

                  SKU: M19007BRA35

                  $485.00

                  Shipping: Ships by May 18
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 1986-2014 8.8" Aluminum Axle Cover with Differential Cooler Ports

                  Mustang 1986-2014 8.8" Aluminum Axle Cover with Differential Cooler Ports

                  SKU: M4033KA

                  $300.00

                  Shipping: More inventory coming soon
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 2013-2020 5.0L Coyote Head Changing Kit

                  Mustang 2013-2020 5.0L Coyote Head Changing Kit

                  SKU: M6067M5052

                  $150.00

                  Shipping: Ships by May 18
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang GT500 2020 Ford Performance 55LB/HR Fuel Injector Set

                  Mustang GT500 2020 Ford Performance 55LB/HR Fuel Injector Set

                  SKU: M9593M55GT

                  $365.00

                  Shipping: Ships by May 18
                  Pickup: Free at Dealer
                  Add to Cart
                  F-150 2015-2023 Red Tow Hook Pair

                  F-150 2015-2023 Red Tow Hook Pair

                  SKU: M18954F15R

                  $150.00

                  Shipping: Ships by May 18
                  Pickup: Free at Dealer
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                  FORD PERFORMANCE CARBON FIBER & STAINLESS STEEL KEYCHAIN

                  FORD PERFORMANCE CARBON FIBER & STAINLESS STEEL KEYCHAIN

                  SKU: M1800FP

                  $29.00

                  Shipping: Ships by May 18
                  Pickup: Free at Dealer
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                  Mustang GT350 2015-2020 Front Tow Hook Assembly

                  Mustang GT350 2015-2020 Front Tow Hook Assembly

                  SKU: M17954FA

                  $95.00

                  Shipping: Ships by May 18
                  Pickup: Free at Dealer
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