Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  Mustang SVT 2007-2009 Cold Air and Supercharger Upgrade Kit Replacement Air Filter

                  Mustang SVT 2007-2009 Cold Air and Supercharger Upgrade Kit Replacement Air Filter

                  SKU: M9601D

                  $94.00

                  Shipping: Ships by May 27
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 1996-2010 A/C Eliminator Kit

                  Mustang 1996-2010 A/C Eliminator Kit

                  SKU: M19216D46

                  $88.00

                  Shipping: More inventory coming soon
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 2005-2014 Caster and Camber Alignment Eccentric Bolt Kit

                  Mustang 2005-2014 Caster and Camber Alignment Eccentric Bolt Kit

                  SKU: M3B236A

                  $62.00

                  Shipping: Ships by May 27
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 2005-2014 Ford Racing Wheel Center Cap

                  Mustang 2005-2014 Ford Racing Wheel Center Cap

                  SKU: M1096FR1

                  $73.00

                  Shipping: Ships by May 27
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang SVT Cobra 2007-2014 Snake Fender Emblems

                  Mustang SVT Cobra 2007-2014 Snake Fender Emblems

                  SKU: M1447C

                  $85.00

                  Shipping: Ships by May 27
                  Pickup: Free at Dealer
                  Add to Cart
                  M14 X 1.5 BLACK SECURITY LUG NUT KIT OF 4

                  M14 X 1.5 BLACK SECURITY LUG NUT KIT OF 4

                  SKU: M1A043A

                  $67.00

                  Shipping: Ships by May 27
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 1982-2004 V8 Double-Hook Clutch Quadrant

                  Mustang 1982-2004 V8 Double-Hook Clutch Quadrant

                  SKU: M7583A

                  $67.00

                  Shipping: Ships by May 27
                  Pickup: Free at Dealer
                  Add to Cart
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