Customer Viewpoint Ratings and Reviews

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Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  7.3L GODZILLA ENGINE GASKET KIT

                  7.3L GODZILLA ENGINE GASKET KIT

                  SKU: M6003SD73

                  $255.00

                  Shipping: Ships by May 18
                  Pickup: Free at Dealer
                  Add to Cart
                  2021-2025 F-150 SPORT EXHAUST - BLACK - REAR EXIT

                  2021-2025 F-150 SPORT EXHAUST - BLACK - REAR EXIT

                  SKU: M5200FSBR

                  $2,180.00

                  Shipping: Ships by May 18
                  Pickup: Free at Dealer
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                  Mustang 1968-1997 429-460 Double Roller Timing Chain Set

                  Mustang 1968-1997 429-460 Double Roller Timing Chain Set

                  SKU: M6268A460

                  $270.00

                  Shipping: Ships by May 18
                  Pickup: Free at Dealer
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                  D347SR Spec Engine Kit - 11/32" Valve Kit

                  D347SR Spec Engine Kit - 11/32" Valve Kit

                  SKU: M9000D347SRKIT

                  $8,635.00

                  Shipping: More inventory coming soon
                  Pickup: Free at Dealer
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                  Mustang 2018+ 5.0L Coyote Head Changing Kit

                  Mustang 2018+ 5.0L Coyote Head Changing Kit

                  SKU: M6067M5018

                  $235.00

                  Shipping: More inventory coming soon
                  Pickup: Free at Dealer
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                  Mustang Shelby GT500 2007-2012 Intercooler Pump

                  Mustang Shelby GT500 2007-2012 Intercooler Pump

                  SKU: M8501MSVT

                  $235.00

                  Shipping: Ships by May 18
                  Pickup: Free at Dealer
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                  Mustang 2015-2017 5.0L Coyote Head Changing Kit

                  Mustang 2015-2017 5.0L Coyote Head Changing Kit

                  SKU: M6067M50

                  $140.00

                  Shipping: More inventory coming soon
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