Customer Viewpoint Ratings and Reviews

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Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  Mustang 2005-2010 Modular 3V Rocket Arm and Lash Adjuster Kit

                  Mustang 2005-2010 Modular 3V Rocket Arm and Lash Adjuster Kit

                  SKU: M65293V

                  $475.00

                  Shipping: Ships by May 5
                  Pickup: Free at Dealer
                  Add to Cart
                  302/351W DOUBLE ROLLER TIMING CHAIN SET - CAST IRON GEAR

                  302/351W DOUBLE ROLLER TIMING CHAIN SET - CAST IRON GEAR

                  SKU: M6268A302

                  $205.00

                  Shipping: Ships by May 5
                  Pickup: Free at Dealer
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                  390/427/428 Double Roller Timing Chain Set

                  390/427/428 Double Roller Timing Chain Set

                  SKU: M6268A390

                  $235.00

                  Shipping: Ships by May 5
                  Pickup: Free at Dealer
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                  Mustang 1968-1997 429-460 Double Roller Timing Chain Set

                  Mustang 1968-1997 429-460 Double Roller Timing Chain Set

                  SKU: M6268A460

                  $245.00

                  Shipping: Ships by May 5
                  Pickup: Free at Dealer
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