Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  Thule Hitch Mounted Tilting Bike Carrier

                  Thule Hitch Mounted Tilting Bike Carrier

                  SKU: VPL2Z7855100A

                  $869.00

                  Shipping: Ships by May 12
                  Pickup: Free at Dealer
                  Add to Cart
                  Crew Cab Side Window Air Deflectors

                  Crew Cab Side Window Air Deflectors

                  SKU: VGL3Z18246G

                  $89.00

                  Shipping: Ships by May 12
                  Pickup: Free at Dealer
                  Add to Cart
                  Bronco 2021-2025 Molded Splash Guards Rear Pair

                  Bronco 2021-2025 Molded Splash Guards Rear Pair

                  SKU: M2DZ16A550BB

                  $60.00

                  Shipping: Ships by May 12
                  Pickup: Free at Dealer
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                  Super Duty 2011-2016 Molded Splash Guards Rear Pair

                  Super Duty 2011-2016 Molded Splash Guards Rear Pair

                  SKU: BC3Z16A550BB

                  $60.00

                  Shipping: Ships by May 12
                  Pickup: Free at Dealer
                  Add to Cart
                  Super Duty SRW 2017-2022 Molded Splash Guards Rear Pair

                  Super Duty SRW 2017-2022 Molded Splash Guards Rear Pair

                  SKU: HC3Z16A550BC

                  $60.00

                  Shipping: Ships by May 12
                  Pickup: Free at Dealer
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                  EcoSport 2018-2022 Aeroskin Smoke Hood Protector

                  EcoSport 2018-2022 Aeroskin Smoke Hood Protector

                  SKU: VJN1Z16C900A

                  $79.00

                  Shipping: Ships by May 12
                  Pickup: Free at Dealer
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                  F-150 Crew Cab 2009-2014 Side Window Air Deflectors

                  F-150 Crew Cab 2009-2014 Side Window Air Deflectors

                  SKU: VGL3Z18246E

                  $99.00

                  Shipping: Ships by May 12
                  Pickup: Free at Dealer
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                  Maverick 2022-2025 Ford Integrated Tether System (FITS) Package

                  Maverick 2022-2025 Ford Integrated Tether System (FITS) Package

                  SKU: NZ6Z17045N86AA

                  $95.00

                  Shipping: Ships by May 12
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                  F-150 2021-2025 Trailer Tow Mirrors - Black - Fits Vehicles With Factory Power Mirrors, Manual Telescope, Manual Fold, BLIS, No 360 Camera

                  F-150 2021-2025 Trailer Tow Mirrors - Black - Fits Vehicles With Factory Power Mirrors, Manual Telescope, Manual Fold, BLIS, No 360 Camera

                  SKU: ML3Z17696BA

                  $880.00

                  Shipping: Ships by May 12
                  Pickup: Free at Dealer
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