Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  Ford Fast Charging Adapter (NACS)

                  Ford Fast Charging Adapter (NACS)

                  SKU: VRK9Z10E826A

                  $200.00

                  Shipping: Ships by May 21
                  Dealer Pickup: Not Available
                  Add to Cart
                  Edge 2012-2014 4pc Front and Rear Ebony Black Carpet Floor Mat Set

                  Edge 2012-2014 4pc Front and Rear Ebony Black Carpet Floor Mat Set

                  SKU: CT4Z7813300AA

                  $125.00

                  Shipping: Ships by May 21
                  Pickup: Free at Dealer
                  Add to Cart
                  Expedition 2025, Cargo Area Protector

                  Expedition 2025, Cargo Area Protector

                  SKU: SL1Z7811600AA

                  $150.00

                  Shipping: Ships by May 21
                  Pickup: Free at Dealer
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                  Expedition 2025 Areoskin Hood Protector

                  Expedition 2025 Areoskin Hood Protector

                  SKU: VSL1Z16C900A

                  $92.40

                  Shipping: More inventory coming soon
                  Pickup: Free at Dealer
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                  Bronco 2021-2025 Molded Splash Guards Rear Pair

                  Bronco 2021-2025 Molded Splash Guards Rear Pair

                  SKU: M2DZ16A550BB

                  $60.00

                  Shipping: Ships by May 21
                  Pickup: Free at Dealer
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                  Explorer 2015-2019 Cargo Area Liner

                  Explorer 2015-2019 Cargo Area Liner

                  SKU: BB5Z6111600AA

                  $130.00

                  Shipping: Ships by May 21
                  Pickup: Free at Dealer
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                  F-150 2022-2025 3 Inch Round Chrome Exhaust Tip

                  F-150 2022-2025 3 Inch Round Chrome Exhaust Tip

                  SKU: NL3Z5K238A

                  $124.93

                  Shipping: Ships by May 21
                  Pickup: Free at Dealer
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                  F-150 2021-2025 Tufskinz Red Lettering on Black Texture Door Sill Kit

                  F-150 2021-2025 Tufskinz Red Lettering on Black Texture Door Sill Kit

                  SKU: VML3Z99132A08D

                  $59.00

                  Shipping: Ships by May 21
                  Pickup: Free at Dealer
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                  Cargo Badge Light

                  Cargo Badge Light

                  SKU: VRB5Z13776A

                  $119.00

                  Shipping: Ships by May 21
                  Pickup: Free at Dealer
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