Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  Mustang Mach 1 2015-2023 Handling Pack 19" X 10.5" & 19" X 11" Wheel Kit

                  Mustang Mach 1 2015-2023 Handling Pack 19" X 10.5" & 19" X 11" Wheel Kit

                  SKU: M1007KMACH1H

                  $1,595.00

                  Pickup Required
                  Pickup: Free at Dealer
                  Add to Cart
                  BRONCO E-LOCKER WIRING KIT

                  BRONCO E-LOCKER WIRING KIT

                  SKU: M14489BR

                  $310.00

                  Shipping: Ships by May 18
                  Pickup: Free at Dealer
                  Add to Cart
                  FORD SLANT EDGE BREATHER - BLACK/RED

                  FORD SLANT EDGE BREATHER - BLACK/RED

                  SKU: 302440

                  $50.00

                  Shipping: Ships by May 18
                  Pickup: Free at Dealer
                  Add to Cart
                  2022-2025 BRONCO RAPTOR CARBON FIBER FENDER FLARE SET-MATTE

                  2022-2025 BRONCO RAPTOR CARBON FIBER FENDER FLARE SET-MATTE

                  SKU: M16268BM

                  $9,650.00

                  Shipping: Ships by May 18
                  Pickup: Free at Dealer
                  Add to Cart
                  2021-2025 FORD PERFORMANCE PARTS BY WARN® FACTOR 55 FAIRLEAD

                  2021-2025 FORD PERFORMANCE PARTS BY WARN® FACTOR 55 FAIRLEAD

                  SKU: M1821FL

                  $140.00

                  Shipping: Ships by May 18
                  Pickup: Free at Dealer
                  Add to Cart
                  5.0L Coyote "Powered by Ford" Blue Coil Covers

                  5.0L Coyote "Powered by Ford" Blue Coil Covers

                  SKU: M6P067M50B

                  $120.00

                  Shipping: More inventory coming soon
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 2015-2023 Performance GT350R Black Brake Kit

                  Mustang 2015-2023 Performance GT350R Black Brake Kit

                  SKU: M2300YBK

                  $5,665.00

                  Pickup Required
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang GT 2005-2009 Dual Fuel Pump Kit

                  Mustang GT 2005-2009 Dual Fuel Pump Kit

                  SKU: M9407GT05

                  $1,135.00

                  Shipping: Ships by May 18
                  Pickup: Free at Dealer
                  Add to Cart
                  Bronco 2021+ Ford Performance Fill Plate Kit

                  Bronco 2021+ Ford Performance Fill Plate Kit

                  SKU: M1613208B

                  $110.00

                  Shipping: Ships by May 18
                  Pickup: Free at Dealer
                  Add to Cart
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