Customer Viewpoint Ratings and Reviews

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Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  FORD EXTERIOR CLEANING KIT

                  FORD EXTERIOR CLEANING KIT

                  SKU: MFPPCLEAN2

                  $120.00

                  Shipping: Ships by May 6
                  Pickup: Free at Dealer
                  Add to Cart
                  Transit 2019-2025 Front 2pc All Weather Floor Liner Tray for Carpet Floor

                  Transit 2019-2025 Front 2pc All Weather Floor Liner Tray for Carpet Floor

                  SKU: JK4Z1613086AA

                  $140.00

                  Shipping: Ships by May 6
                  Pickup: Free at Dealer
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                  Ash Cup Coin Holder with Lighter Element

                  Ash Cup Coin Holder with Lighter Element

                  SKU: ML3Z2504810AA

                  $75.00

                  Shipping: Ships by May 6
                  Pickup: Free at Dealer
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                  Ford Performance Badge

                  Ford Performance Badge

                  SKU: M16098PBFP

                  $105.00

                  Shipping: Ships by May 6
                  Pickup: Free at Dealer
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                  Ford Performance by ARB Digital Tire Inflator

                  Ford Performance by ARB Digital Tire Inflator

                  SKU: M1830AIR

                  $80.00

                  Shipping: Ships by May 6
                  Pickup: Free at Dealer
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                  Ford Soft Sided Folding Cargo Organizer

                  Ford Soft Sided Folding Cargo Organizer

                  SKU: HE5Z78115A00C

                  $90.00

                  Shipping: Ships by May 6
                  Pickup: Free at Dealer
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                  Heavy Duty Splash Guards Front or Rear Pair

                  Heavy Duty Splash Guards Front or Rear Pair

                  SKU: CL3Z16A550J

                  $110.00

                  Shipping: Ships by May 6
                  Pickup: Free at Dealer
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                  Remote Start System 2-Button Fob with Confirmation

                  Remote Start System 2-Button Fob with Confirmation

                  SKU: JS7Z15K601B

                  $120.00

                  Shipping: Ships by May 6
                  Pickup: Free at Dealer
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                  Transit 2020-2025 Lund Molded Hood Protector

                  Transit 2020-2025 Lund Molded Hood Protector

                  SKU: VNK4Z16C900A

                  $99.00

                  Pickup Required
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