Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  Ford Performance Shift Knob 6-Speed

                  Ford Performance Shift Knob 6-Speed

                  SKU: M7213M8A

                  $115.00

                  Shipping: Ships by Jul 5
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 2005-2014 Tubular Rear Lower Control Arm Kit - Urethane Bushings

                  Mustang 2005-2014 Tubular Rear Lower Control Arm Kit - Urethane Bushings

                  SKU: M5649R1

                  $245.00

                  Shipping: Ships by Jul 5
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 2015 Coyote Auto Trans Engine Harness

                  Mustang 2015 Coyote Auto Trans Engine Harness

                  SKU: M12508M50A

                  $285.00

                  Shipping: Ships by Jul 5
                  Pickup: Free at Dealer
                  Add to Cart
                  GT500 2020-2021 Throttle Body 92MM

                  GT500 2020-2021 Throttle Body 92MM

                  SKU: M9926M5292

                  $475.00

                  Shipping: Ships by Jul 5
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 2005-2014 Lightweight Tubular Front Bumper

                  Mustang 2005-2014 Lightweight Tubular Front Bumper

                  SKU: M17757MB

                  $390.00

                  Shipping: Ships by Jul 5
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 1979-2004 Front/Rear Spring Kits

                  Mustang 1979-2004 Front/Rear Spring Kits

                  SKU: M5300C

                  $375.00

                  Shipping: Ships by Jul 5
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 2013-2020 5.0L Coyote Head Changing Kit

                  Mustang 2013-2020 5.0L Coyote Head Changing Kit

                  SKU: M6067M5052

                  $150.00

                  Shipping: Ships by Jul 5
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang GT500 2020 Ford Performance 55LB/HR Fuel Injector Set

                  Mustang GT500 2020 Ford Performance 55LB/HR Fuel Injector Set

                  SKU: M9593M55GT

                  $365.00

                  Shipping: Ships by Jul 5
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 2010-2014 Ford Performance Dash Gauge Pod

                  Mustang 2010-2014 Ford Performance Dash Gauge Pod

                  SKU: M6304GPODA

                  $230.00

                  Shipping: More inventory coming soon
                  Pickup: Free at Dealer
                  Add to Cart
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