Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  AIR CLEANER KIT: BLACK CRINKLE FINISH, RED MUSTANG EMBLEM

                  AIR CLEANER KIT: BLACK CRINKLE FINISH, RED MUSTANG EMBLEM

                  SKU: 302362

                  $120.00

                  Shipping: Ships by Jul 8
                  Pickup: Free at Dealer
                  Add to Cart
                  2024-2025 MUSTANG FRONT BUMPER BEAM & TOW HOOK

                  2024-2025 MUSTANG FRONT BUMPER BEAM & TOW HOOK

                  SKU: M17750A

                  $250.00

                  Shipping: Ships by Jul 8
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 1996-2004 4.6L 2V SOHC Head changing KIT

                  Mustang 1996-2004 4.6L 2V SOHC Head changing KIT

                  SKU: M6067D46

                  $205.00

                  Shipping: Ships by Jul 8
                  Pickup: Free at Dealer
                  Add to Cart
                  FORD MUSTANG LOGO BLACK CRINKLE VALVE COVERS

                  FORD MUSTANG LOGO BLACK CRINKLE VALVE COVERS

                  SKU: 302101

                  $125.00

                  Shipping: Ships by Jul 8
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 1985-2014 8.8" Traction-Lok Rebuild Kit with Carbon Discs

                  Mustang 1985-2014 8.8" Traction-Lok Rebuild Kit with Carbon Discs

                  SKU: M4700C

                  $200.00

                  Shipping: Ships by Jul 8
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 2005-2014 Hood Lift Kit with Laser Engraved Ford Performance Logo

                  Mustang 2005-2014 Hood Lift Kit with Laser Engraved Ford Performance Logo

                  SKU: M16826M

                  $105.00

                  Shipping: Ships by Jul 8
                  Pickup: Free at Dealer
                  Add to Cart
                  RIGID® Off-Road Under Body Amber Lighting Kit

                  RIGID® Off-Road Under Body Amber Lighting Kit

                  SKU: M15200RUNA

                  $305.00

                  Shipping: Ships by Jul 8
                  Pickup: Free at Dealer
                  Add to Cart
                  FORD RACING 289-351 SLANT EDGE VALVE COVER BLUE

                  FORD RACING 289-351 SLANT EDGE VALVE COVER BLUE

                  SKU: 302136

                  $400.00

                  Shipping: Ships by Jul 8
                  Pickup: Free at Dealer
                  Add to Cart
                  FORD MUSTANG DIE-CAST VALVE COVERS POLISHED WITH BLACK LOGO

                  FORD MUSTANG DIE-CAST VALVE COVERS POLISHED WITH BLACK LOGO

                  SKU: 302030

                  $215.00

                  Shipping: More inventory coming soon
                  Pickup: Free at Dealer
                  Add to Cart
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