Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  Maverick 2022-2025 Air Design® Satin Black Rear Cab Spoiler

                  Maverick 2022-2025 Air Design® Satin Black Rear Cab Spoiler

                  SKU: VNZ6Z9944210A

                  $249.00

                  Maverick 2022-2025 Cargo Management System Kit - Includes Cleat Tie Down Kit

                  Maverick 2022-2025 Cargo Management System Kit - Includes Cleat Tie Down Kit

                  SKU: NZ6Z9955200A

                  $440.00

                  Shipping: Ships by Jul 9
                  Pickup: Free at Dealer
                  Add to Cart
                  Commercial Use Roadside Assistance Kit with Ford Logo

                  Commercial Use Roadside Assistance Kit with Ford Logo

                  SKU: VJL3Z19F515BA

                  $219.00

                  Shipping: Ships by Jul 9
                  Pickup: Free at Dealer
                  Add to Cart
                  Maverick 2022-2025 2" Trailer Hitch Receiver

                  Maverick 2022-2025 2" Trailer Hitch Receiver

                  SKU: NZ6Z17D826C

                  $390.00

                  Pickup Required
                  Pickup: Free at Dealer
                  Add to Cart
                  Maverick 2025 Leer Group Premium Low Profile Bed Cap
                  colorruby red
                  colorvelocity blue
                  colorspace white
                  coloreruption green

                  Maverick 2025 Leer Group Premium Low Profile Bed Cap

                  SKU: VPZ6Z99501A42BP

                  $4,599.00

                  + $266.00 Installation
                  View details
                  Maverick 2022-2025 Modular Bedliner

                  Maverick 2022-2025 Modular Bedliner

                  SKU: NZ6Z9900038A

                  $495.00

                  Pickup Required
                  Pickup: Free at Dealer
                  Add to Cart
                  Maverick 2022-2025 Leer Group Premium Low Profile Bed Cap
                  colorabsolute black
                  colorhot pepper red
                  coloriconic silver
                  colorcactus gray
                  colorcarbonized gray
                  coloroxford white

                  Maverick 2022-2025 Leer Group Premium Low Profile Bed Cap

                  SKU: VPZ6Z99501A42BC

                  $4,599.00

                  + $266.00 Installation
                  View details
                  Maverick 2022-2025 Thule Roof Rack Cross Bar Kit

                  Maverick 2022-2025 Thule Roof Rack Cross Bar Kit

                  SKU: VNZ6Z7855100B

                  $769.00

                  Shipping: Ships by Jul 9
                  Pickup: Free at Dealer
                  Add to Cart
                  Maverick 2022-2024 Leer Group Area 51 Premium Low Profile Bed Cap, Paint Code KU - NON-RETURNABLE

                  Maverick 2022-2024 Leer Group Area 51 Premium Low Profile Bed Cap, Paint Code KU - NON-RETURNABLE

                  SKU: VPZ6Z99501A42BA

                  $4,599.00

                  + $266.00 Installation
                  View details
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