Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  Super Duty 2017-2025 Bed Tray for 6.75' Bed

                  Super Duty 2017-2025 Bed Tray for 6.75' Bed

                  SKU: JC3Z99112A15C

                  $230.00

                  Pickup Required
                  Pickup: Free at Dealer
                  Add to Cart
                  Transit 2020-2025 Wheel Well Liner Front Pair

                  Transit 2020-2025 Wheel Well Liner Front Pair

                  SKU: LK4Z16F099A

                  $220.00

                  Pickup Required
                  Pickup: Free at Dealer
                  Add to Cart
                  Covercraft Front Row Seat Covers 40/20/40 in Charcoal

                  Covercraft Front Row Seat Covers 40/20/40 in Charcoal

                  SKU: VML3Z25600D20B

                  $339.00

                  Shipping: Ships by Jul 12
                  Pickup: Free at Dealer
                  Add to Cart
                  F-150 2015-2020 Air Design® Satin Black Tailgate Spoiler

                  F-150 2015-2020 Air Design® Satin Black Tailgate Spoiler

                  SKU: VJL3Z9944210B

                  $299.00

                  Shipping: Ships by Jul 12
                  Pickup: Free at Dealer
                  Add to Cart
                  Transit 2017-2025 Medium Series Tempest Gray Step Bar for Load Door Side Only

                  Transit 2017-2025 Medium Series Tempest Gray Step Bar for Load Door Side Only

                  SKU: JK3Z16450AB

                  $450.00

                  Shipping: Ships by Jul 12
                  Pickup: Free at Dealer
                  Add to Cart
                  Yakima Hitch Mounted Tilting Bicycle Rack for 4 Bikes

                  Yakima Hitch Mounted Tilting Bicycle Rack for 4 Bikes

                  SKU: VKB3Z7855100P

                  $499.00

                  Shipping: Ships by Jul 12
                  Pickup: Free at Dealer
                  Add to Cart
                  Bronco 2021-2025 Console Vault Center Console In-Vehicle Safe

                  Bronco 2021-2025 Console Vault Center Console In-Vehicle Safe

                  SKU: VM2DZ9906202A

                  $339.00

                  Shipping: Ships by Jul 12
                  Pickup: Free at Dealer
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                  Bronco 2021-2025 Visco Hood Cowl/Stripes Map Design

                  Bronco 2021-2025 Visco Hood Cowl/Stripes Map Design

                  SKU: VM2DZ6320000A

                  $289.00

                  Shipping: Ships by Jul 12
                  Pickup: Free at Dealer
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                  Super Duty 2017-2022 LED Bed Work Task Light

                  Super Duty 2017-2022 LED Bed Work Task Light

                  SKU: VHC3Z13A613C

                  $479.00

                  Shipping: Ships by Jul 12
                  Pickup: Free at Dealer
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