Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  F-150 2023-2024 Vehicle-to-Vehicle Charging Adapter

                  F-150 2023-2024 Vehicle-to-Vehicle Charging Adapter

                  SKU: NL3Z14A411E

                  $50.00

                  Shipping: Ships by Jun 13
                  Pickup: Free at Dealer
                  Add to Cart
                  Escape 2020-2024 Console Vault Vehicle Safe

                  Escape 2020-2024 Console Vault Vehicle Safe

                  SKU: VLJ6Z9906202A

                  $329.00

                  Shipping: Ships by Jun 13
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 2022-2023 Air Design® Chroma Crystal Blue Side Scoop

                  Mustang 2022-2023 Air Design® Chroma Crystal Blue Side Scoop

                  SKU: VKR3Z63279D36AA

                  $269.00

                  Shipping: More inventory coming soon
                  Pickup: Free at Dealer
                  Add to Cart
                  Super Duty 2023-2025 Trailer TPMS Monitoring Kit

                  Super Duty 2023-2025 Trailer TPMS Monitoring Kit

                  SKU: PC3Z1A189AB

                  $470.00

                  Shipping: Ships by Jun 13
                  Pickup: Free at Dealer
                  Add to Cart
                  Covercraft Front Captain's Chair Seat Covers in Gravel

                  Covercraft Front Captain's Chair Seat Covers in Gravel

                  SKU: VML3Z15600D20CC

                  $279.00

                  Shipping: Ships by Jun 13
                  Pickup: Free at Dealer
                  Add to Cart
                  F-150 2010-2014 Black Door Sill Protector Applique

                  F-150 2010-2014 Black Door Sill Protector Applique

                  SKU: CL3Z15132A08AA

                  $60.00

                  Shipping: Ships by Jun 13
                  Pickup: Free at Dealer
                  Add to Cart
                  SuperCab Side Window Air Deflectors

                  SuperCab Side Window Air Deflectors

                  SKU: VGL3Z18246B

                  $89.00

                  Shipping: Ships by Jun 13
                  Pickup: Free at Dealer
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                  Bronco 2Dr 2021-2025 Floor Liner for Carpet Flooring

                  Bronco 2Dr 2021-2025 Floor Liner for Carpet Flooring

                  SKU: M2DZ5413300AA

                  $205.00

                  Shipping: Ships by Jun 13
                  Pickup: Free at Dealer
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                  Ranger 2024-2025 Crossbar Kit

                  Ranger 2024-2025 Crossbar Kit

                  SKU: VP1WZ9955106FA

                  $449.00

                  Shipping: Ships by Jun 13
                  Pickup: Free at Dealer
                  Add to Cart
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