Customer Viewpoint Ratings and Reviews

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Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  Chrome Plated Wheel Lock Kit for Exposed Lugs

                  Chrome Plated Wheel Lock Kit for Exposed Lugs

                  SKU: 6L3Z1A043AA

                  $70.00

                  Shipping: Ships by Jul 13
                  Pickup: Free at Dealer
                  Add to Cart
                  Escape 2013-2019 Side Window Air Deflectors

                  Escape 2013-2019 Side Window Air Deflectors

                  SKU: VGJ5Z18246A

                  $99.00

                  Shipping: Ships by Jul 13
                  Pickup: Free at Dealer
                  Add to Cart
                  Ranger 2024-2025 Aeroskin® II™ Hood Protector, Black Textured by Husky Liners®

                  Ranger 2024-2025 Aeroskin® II™ Hood Protector, Black Textured by Husky Liners®

                  SKU: VR1WZ16C900C

                  $119.00

                  Shipping: Ships by Jul 13
                  Pickup: Free at Dealer
                  Add to Cart
                  Bronco 4Dr 2021-2025 Floor Mount Cargo Net

                  Bronco 4Dr 2021-2025 Floor Mount Cargo Net

                  SKU: VM2DZ5446046B

                  $19.00

                  Shipping: Ships by Jul 13
                  Pickup: Free at Dealer
                  Add to Cart
                  Napier Sportz Cove

                  Napier Sportz Cove

                  SKU: VPM1Z99000C38A

                  $159.00

                  Shipping: Ships by Jul 13
                  Pickup: Free at Dealer
                  Add to Cart
                  Ranger 2021-2023 Tufskinz Carbon Fiber Tailgate Letter Inserts

                  Ranger 2021-2023 Tufskinz Carbon Fiber Tailgate Letter Inserts

                  SKU: VNB3Z9942528AA

                  $79.00

                  Shipping: Ships by Jul 13
                  Pickup: Free at Dealer
                  Add to Cart
                  EcoSport 2018-2022 Molded Splash Guards Rear Pair

                  EcoSport 2018-2022 Molded Splash Guards Rear Pair

                  SKU: JN1Z16A550C

                  $60.00

                  Shipping: Ships by Jul 13
                  Pickup: Free at Dealer
                  Add to Cart
                  Trailer Hitch Ball Mount 1 1/4" Class II

                  Trailer Hitch Ball Mount 1 1/4" Class II

                  SKU: BL8Z19A282A

                  $30.00

                  Shipping: Ships by Jul 13
                  Pickup: Free at Dealer
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                  Focus 2012-2018 4pc Charcoal Black Carpet Floor Mat Set

                  Focus 2012-2018 4pc Charcoal Black Carpet Floor Mat Set

                  SKU: CM5Z5413300BA

                  $125.00

                  Shipping: Ships by Jul 13
                  Pickup: Free at Dealer
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