Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  Maverick 2022-2025 Cargo Management System Kit - Includes Cleat Tie Down Kit

                  Maverick 2022-2025 Cargo Management System Kit - Includes Cleat Tie Down Kit

                  SKU: NZ6Z9955200A

                  $440.00

                  Shipping: Ships by May 18
                  Pickup: Free at Dealer
                  Add to Cart
                  Edge 2015-2018 Lund Aeroskin Smoke Hood Deflector

                  Edge 2015-2018 Lund Aeroskin Smoke Hood Deflector

                  SKU: VFT4Z16C900A

                  $69.00

                  Pickup Required
                  Pickup: Free at Dealer
                  Add to Cart
                  Ranger 2019-2023 Lumen TouchLink Bed Lighting Kit

                  Ranger 2019-2023 Lumen TouchLink Bed Lighting Kit

                  SKU: VKB3Z13E754A

                  $249.00

                  Shipping: Ships by May 18
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 2021-2023 Black & White Full Vehicle Cover for Low Wing Models

                  Mustang 2021-2023 Black & White Full Vehicle Cover for Low Wing Models

                  SKU: VMR3Z19A412C

                  $299.00

                  Shipping: Ships by May 18
                  Pickup: Free at Dealer
                  Add to Cart
                  Bronco 2025 Trailer Tow Kit

                  Bronco 2025 Trailer Tow Kit

                  SKU: VS2DZ15A416C

                  $499.00

                  + $196.00 Installation
                  Pickup Required
                  Pickup: Free at Dealer
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                  Escape 2013-2019 Molded Splash Guards Front Pair

                  Escape 2013-2019 Molded Splash Guards Front Pair

                  SKU: DJ5Z16A550AA

                  $60.00

                  Shipping: Ships by May 18
                  Pickup: Free at Dealer
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                  Maverick 2022-2025 2" Trailer Hitch Receiver

                  Maverick 2022-2025 2" Trailer Hitch Receiver

                  SKU: NZ6Z17D826C

                  $390.00

                  Pickup Required
                  Pickup: Free at Dealer
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                  Bronco 2Dr 2021-2025 Cargo Area Liner

                  Bronco 2Dr 2021-2025 Cargo Area Liner

                  SKU: VM2DZ9913042B

                  $79.00

                  Shipping: Ships by May 18
                  Pickup: Free at Dealer
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                  Commercial Use Roadside Assistance Kit with Ford Logo

                  Commercial Use Roadside Assistance Kit with Ford Logo

                  SKU: VJL3Z19F515BA

                  $219.00

                  Shipping: Ships by May 18
                  Pickup: Free at Dealer
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