Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  Super Duty 2020-2022 Trailer Hitch In Bed Wiring Harness With Pro Trailer Backup Assist

                  Super Duty 2020-2022 Trailer Hitch In Bed Wiring Harness With Pro Trailer Backup Assist

                  SKU: LC3Z15A416B

                  $225.00

                  Shipping: Ships by Jun 11
                  Pickup: Free at Dealer
                  Add to Cart
                  Escape 2020-2025 4pc Floor Liner Set for Gas Engines

                  Escape 2020-2025 4pc Floor Liner Set for Gas Engines

                  SKU: LJ6Z7813300AB

                  $205.00

                  Shipping: Ships by Jun 11
                  Pickup: Free at Dealer
                  Add to Cart
                  Ranger 2019-2023 Lund Bed Extender

                  Ranger 2019-2023 Lund Bed Extender

                  SKU: VKB3Z99286A40C

                  $379.00

                  Shipping: Ships by Jun 11
                  Pickup: Free at Dealer
                  Add to Cart
                  F-150 2024-2025 Console Vault® In-Vehicle Safe for use with Captain’s Chairs

                  F-150 2024-2025 Console Vault® In-Vehicle Safe for use with Captain’s Chairs

                  SKU: VPL3Z7806202A

                  $349.00

                  Shipping: Ships by Jun 11
                  Pickup: Free at Dealer
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                  SuperCab & SuperCrew Black Platinum Stainless Steel B-Pillar Trim for Vehicles with Factory Keypad

                  SuperCab & SuperCrew Black Platinum Stainless Steel B-Pillar Trim for Vehicles with Factory Keypad

                  SKU: VFL3Z9920554D

                  $199.00

                  Shipping: Ships by Jun 11
                  Pickup: Free at Dealer
                  Add to Cart
                  Chrome Plated Wheel Locks for Exposed Lugs

                  Chrome Plated Wheel Locks for Exposed Lugs

                  SKU: EK4Z1A043A

                  $70.00

                  Shipping: Ships by Jun 11
                  Pickup: Free at Dealer
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                  Escape 2020-2024 Molded Splash Guards Rear Pair

                  Escape 2020-2024 Molded Splash Guards Rear Pair

                  SKU: LJ6Z16A550BB

                  $60.00

                  Shipping: Ships by Jun 11
                  Pickup: Free at Dealer
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                  Explorer 2020-2025 Black Lettering Hood Badge

                  Explorer 2020-2025 Black Lettering Hood Badge

                  SKU: LB5Z16606A

                  $110.00

                  Shipping: Ships by Jun 11
                  Pickup: Free at Dealer
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                  F-150 2015-2025 Undercover Left Hand Side Pivot Storage Box

                  F-150 2015-2025 Undercover Left Hand Side Pivot Storage Box

                  SKU: VFL3Z17N004D

                  $239.00

                  Shipping: Ships by Jun 11
                  Pickup: Free at Dealer
                  Add to Cart
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