Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  Putco Smoke Front and Rear Side Window Deflectors 4 Pc Set for SuperCrew

                  Putco Smoke Front and Rear Side Window Deflectors 4 Pc Set for SuperCrew

                  SKU: VML3Z18246F

                  $79.00

                  Shipping: Ships by May 13
                  Pickup: Free at Dealer
                  Add to Cart
                  Escape 2020-2025 Hands Free Liftgate Restoration Kit

                  Escape 2020-2025 Hands Free Liftgate Restoration Kit

                  SKU: LJ6Z14B291A

                  $30.00

                  Shipping: More inventory coming soon
                  Pickup: Free at Dealer
                  Add to Cart
                  Expedition EL 2025, Floor Liner All-Weather for 3rd Row with 2nd Row Captain's Chairs

                  Expedition EL 2025, Floor Liner All-Weather for 3rd Row with 2nd Row Captain's Chairs

                  SKU: SL1Z7813086EA

                  $95.00

                  Shipping: Ships by May 13
                  Pickup: Free at Dealer
                  Add to Cart
                  Thule Cargo Box Adaptor 16 and 17 CU Feet

                  Thule Cargo Box Adaptor 16 and 17 CU Feet

                  SKU: VML3Z9955100F

                  $59.00

                  Shipping: More inventory coming soon
                  Pickup: Free at Dealer
                  Add to Cart
                  F-150 2015-2020 Lund Aeroskin Smoke Hood Deflector

                  F-150 2015-2020 Lund Aeroskin Smoke Hood Deflector

                  SKU: VGL3Z16C900A

                  $89.00

                  Pickup Required
                  Pickup: Free at Dealer
                  Add to Cart
                  Expedition 2022-2024 Bluetooth Headphones for EVOLVE Rear Seat Entertainment System

                  Expedition 2022-2024 Bluetooth Headphones for EVOLVE Rear Seat Entertainment System

                  SKU: VNL1Z18C604A

                  $49.00

                  Shipping: Ships by May 13
                  Pickup: Free at Dealer
                  Add to Cart
                  F-150 2021-2025 VISCO Matte Black Body Speed Stripe Kit

                  F-150 2021-2025 VISCO Matte Black Body Speed Stripe Kit

                  SKU: VML3Z6320000C

                  $59.00

                  Shipping: Ships by May 13
                  Pickup: Free at Dealer
                  Add to Cart
                  Escape 2020-2025 Charge Port Protection Cover

                  Escape 2020-2025 Charge Port Protection Cover

                  SKU: PJ6Z10D802B

                  $95.00

                  Shipping: More inventory coming soon
                  Pickup: Free at Dealer
                  Add to Cart
                  Maverick 2022-2025 Tailgate Letters - Pink

                  Maverick 2022-2025 Tailgate Letters - Pink

                  SKU: VPZ6Z9942528AD

                  $59.00

                  Shipping: Ships by May 13
                  Pickup: Free at Dealer
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