Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  Transit 2015-2025 16" Sparkle Silver Wheel Covers

                  Transit 2015-2025 16" Sparkle Silver Wheel Covers

                  SKU: CK4Z1130L

                  $225.00

                  Shipping: Ships by May 17
                  Pickup: Free at Dealer
                  Add to Cart
                  Remote Start Hood Switch Kit

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                  SKU: GJ5Z19G366A

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                  Shipping: Ships by May 17
                  Pickup: Free at Dealer
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                  Focus 2012-2018 4Dr w/Subwoofer Cargo Area Liner

                  Focus 2012-2018 4Dr w/Subwoofer Cargo Area Liner

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                  Shipping: Ships by May 17
                  Pickup: Free at Dealer
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                  Maverick 2022-2025 TufSkinz Carbon Fiber Domed Tailgate Lettering Inserts

                  Maverick 2022-2025 TufSkinz Carbon Fiber Domed Tailgate Lettering Inserts

                  SKU: VPZ6Z9942528AA

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                  Shipping: Ships by May 17
                  Pickup: Free at Dealer
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                  Escape 2020-2024 Console Vault Vehicle Safe

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                  Shipping: Ships by May 17
                  Pickup: Free at Dealer
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                  Super Duty Super Cab 2023-2025 Air Design® Door Molding, Satin Black

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                  SKU: VPC3Z1820049B

                  $389.00

                  Shipping: More inventory coming soon
                  Pickup: Free at Dealer
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                  Expedition 2025 Folding Cargo Area Protector with 2nd Row Bench Seat

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                  SKU: SL1Z99112A15DA

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                  Shipping: Ships by May 17
                  Pickup: Free at Dealer
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                  F-150 Regular Cab 2015-2025 Black Aluminum 5" Step Bars

                  SKU: FL3Z16450DD

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