Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  Escape 2020-2025 Charge Port Protection Cover

                  Escape 2020-2025 Charge Port Protection Cover

                  SKU: PJ6Z10D802B

                  $95.00

                  Shipping: More inventory coming soon
                  Pickup: Free at Dealer
                  Add to Cart
                  Explorer 2018-2019 Black Ford Logo Splash Guards Rear Pair

                  Explorer 2018-2019 Black Ford Logo Splash Guards Rear Pair

                  SKU: JB5Z16A550BA

                  $60.00

                  Shipping: Ships by May 11
                  Pickup: Free at Dealer
                  Add to Cart
                  Ranger 2024 In-Vehicle Safe, Floor Vault

                  Ranger 2024 In-Vehicle Safe, Floor Vault

                  SKU: VR1WZ9906202B

                  $469.00

                  Shipping: Ships by May 11
                  Pickup: Free at Dealer
                  Add to Cart
                  Fusion 2013-2020 Thule Removeable Roof Rack & Cross Bar System

                  Fusion 2013-2020 Thule Removeable Roof Rack & Cross Bar System

                  SKU: VDE5Z7855100A

                  $769.00

                  Shipping: More inventory coming soon
                  Pickup: Free at Dealer
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                  Ranger 2024-2025 Air Design® Matte Black Lower Door Molding for Crew Cab

                  Ranger 2024-2025 Air Design® Matte Black Lower Door Molding for Crew Cab

                  SKU: VR1WZ1820049A

                  $389.00

                  Shipping: Ships by May 11
                  Pickup: Free at Dealer
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                  F-150 2015-2020 Passenger Side Retractable Side Step for 6.5' Bed

                  F-150 2015-2020 Passenger Side Retractable Side Step for 6.5' Bed

                  SKU: FL3Z1520040F

                  $500.00

                  Shipping: Ships by May 11
                  Pickup: Free at Dealer
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                  Explorer 2020-2025 Gatorback Black Ford Logo Splash Guards Front Pair

                  Explorer 2020-2025 Gatorback Black Ford Logo Splash Guards Front Pair

                  SKU: VLB5Z16A550A

                  $279.00

                  Shipping: Ships by May 11
                  Pickup: Free at Dealer
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                  Bronco 2025 Black Passenger Assist Handle

                  Bronco 2025 Black Passenger Assist Handle

                  SKU: S2DZ78044E42AC

                  $210.00

                  Shipping: More inventory coming soon
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                  F-150 2024 Tailgate Lettering - Carbon Fiber Domed for Pro Access Tailgate

                  F-150 2024 Tailgate Lettering - Carbon Fiber Domed for Pro Access Tailgate

                  SKU: VSL3Z9942528AA

                  $79.00

                  Shipping: More inventory coming soon
                  Pickup: Free at Dealer
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