Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  EcoSport 2018-2022 Hood Switch Remote Start System Kit

                  EcoSport 2018-2022 Hood Switch Remote Start System Kit

                  SKU: JN1Z19G366A

                  $120.00

                  Shipping: Ships by May 11
                  Pickup: Free at Dealer
                  Add to Cart
                  Super Duty 2023 - 2025 Tailgate Letters - Pink

                  Super Duty 2023 - 2025 Tailgate Letters - Pink

                  SKU: VPC3Z9942528HD

                  $99.00

                  Shipping: More inventory coming soon
                  Pickup: Free at Dealer
                  Add to Cart
                  Maverick 2022-2025 Tailgate Liner Kit

                  Maverick 2022-2025 Tailgate Liner Kit

                  SKU: NZ6Z9900038C

                  $80.00

                  Shipping: Ships by May 11
                  Pickup: Free at Dealer
                  Add to Cart
                  VizuaLogic IR Headphones

                  VizuaLogic IR Headphones

                  SKU: VLL3Z18C604A

                  $59.00

                  Shipping: Ships by May 11
                  Pickup: Free at Dealer
                  Add to Cart
                  F-150 2025 Tailgate Letters Black Platinum Stainless Steel for Pro Access Tailgate

                  F-150 2025 Tailgate Letters Black Platinum Stainless Steel for Pro Access Tailgate

                  SKU: VML3Z9942528D

                  $59.00

                  Shipping: More inventory coming soon
                  Pickup: Free at Dealer
                  Add to Cart
                  Focus 2012-2018 4Dr Cargo Area Liner

                  Focus 2012-2018 4Dr Cargo Area Liner

                  SKU: CM5Z6111600EA

                  $130.00

                  Shipping: Ships by May 11
                  Pickup: Free at Dealer
                  Add to Cart
                  E-Transit 2025 Charge Port Protection Cover

                  E-Transit 2025 Charge Port Protection Cover

                  SKU: SK4Z10D802A

                  $90.00

                  Shipping: More inventory coming soon
                  Dealer Pickup: Not Available
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                  Mustang Mach-E 2021-2025 Rear Bumper Protector

                  Mustang Mach-E 2021-2025 Rear Bumper Protector

                  SKU: MJ8Z17B807A

                  $100.00

                  Shipping: Ships by May 11
                  Pickup: Free at Dealer
                  Add to Cart
                  Ranger 2024-2025 Tailgate Letters - Pink

                  Ranger 2024-2025 Tailgate Letters - Pink

                  SKU: VR1WZ9942528AD

                  $69.00

                  Shipping: More inventory coming soon
                  Pickup: Free at Dealer
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